Safeguarding the data we host is our top priority. We have implemented pivotal changes, ensuring license key updates based on email are no longer possible.This article offers additional context and guidance to help you effectively manage membership file uploads.

Key Points

• Email Address Reuse

Email addresses cannot be reused unless the member is properly deprovisioned in advance. This ensures that each user account remains uniquely associated with the correct individual.

• File Upload Validation

During a file upload, our system is performing a rigorous check for matching email addresses. If an existing email address is found, the system compares the license key from the uploaded file with the one in our system. If a mismatch is detected, the upload will continue, but the rows with mismatched email addresses would not be allowed into our system, and the uploader will receive an error message. This proactive measure is implemented to ensure the utmost protection of your data.

What Does This Mean for You?

Rest assured, these enhancements are designed to create a more secure environment for your data. If you are looking to update the license keys on your platform in bulk, follow the steps below:

     1. Export your membership list from:

Reward Manager ☞ Members ☞ Browse Members ☞ Select Membership Status: Eligible ☞  Search ☞ Export Results

     2. Add a new column to your file called “New IDs”. You can set it as the 1st one. 
     3. Send the file Securely via File Manager to recipient: Employee data. You can follow the onsite WalkMe guide on using File Manager.
     4. We will log a request to our engineering team who will action the change for you.

Alternatively, if you would like to update the license keys of a handful of members, you can process this manually:

☞ Members ☞ Browse Members ☞ Find the Members ☞ Options ☞ Edit

You can take advantage of the Edit Members Data WalkMe guide.