Removing individual members from your platform

This article guides you on how to remove members from your platform, using Reward Manager. 

How do I find my members?

To find the member you are looking for, clients need to log into Reward Manager, navigate to the 'Member' section and select 'Browse Members' in the left hand menu.

From here, you can search for a member using any of the filtering options on the screen or click ‘Search’ to browse all eligible members. 

Once a user is found, click the blue ‘Options’ link alongside their name and then ‘Edit’.

At the top, you’ll see ‘membership status’ and you can click this to be ‘Ineligible’ and finally the green ‘Update Member’ button at the bottom. 

If at any point you need assistance, use the green ‘Chat’ bubble in the bottom right corner of your screen to chat with one of our support assistants. 

Will the user be notified when I make this change?

When users are made ineligible on the platform they receive an email notifying them of this change which they can raise a query against. 

Being made ineligible allows the user to remove any Cashback in their accounts or spend any awards they have claimed on on the platform for 60 days before their data is removed completely.

What happens if the membership eligibility list is updated?

If you have manually made a user ineligible on the platform this will take affect immediately. If an update to the membership eligibility list is made containing the user as valid it will make them eligible again on the platform.