How to set up a Ceridian Dayforce integration

In this article, we’ll run through how you can seamlessly integrate your Ceridian Dayforce system to provision and de-provision users on Reward Gateway.

NOTE: Having a live Provisioning integration will hide the option to edit member details manually. This is because the integration automatically becomes a Provision Master (main expected source of employee data) and other member updating methods become unavailable to prevent conflicting data sources.
If you need to do a manual edit, please disable the integration by going to Integrations > Tools > Edit > turn the toggle OFF. Once you finish your edits, turn it back ON from the same toggle.

How to configure your HR Admin user in Ceridian Dayforce

Please ensure that you update the Role that you are configuring for the integration to be the Default role. To change a Role to become your Default, go to System Admin > User

Find the User you want to update (this would likely be your own User), click on the User and select the "Is Default" checkbox to the Role that you will be configuring for this integration.

To enable the Ceridian Dayforce integration, log into the Reward Manager portal, go to the Integration tab on the left and search for “Ceridian Dayforce” under the ”Explore Integrations” tab. 

If you don’t have access, please speak with your Client Success Manager or a member of the Client Support team who will assign your permissions.

Click on the integration icon which will lead you straight to the Initial Setup.

Initial Setup

Select the import frequency, date format and whether you wish to send Welcome communication to newly added members. We recommend ticking the Welcome e-mail option, as this provides easy first-time access to the platform to new users.

Authorize the Ceridian Dayforce Account

Before Reward Gateway can access your Ceridian Dayforce data, you must authorize access to your Ceridian Dayforce account. To do this, click the "Authorize" button. 

This will open a modal window where you will need to enter your Ceridian Dayforce account details. 

First, add the Company ID:

In the next step, it will ask you for your User ID and Password

After you authorize your account and see the confirmation message, click ‘Finish Setup’ and then ‘Save’.

You can revoke the access at any given time.

Mapping

Before Reward Gateway can sync your Ceridian Dayforce directory, you need to map the fields which are going to be synced. To do this, use the mapping stage of the setup and use the fields displayed. Once ready, click ‘Save’.

By default, Reward Gateway maps the Employee ID to uniquely identify a member. Any other additional mapping fields can be mapped during this stage, however, the Email Address field must be mapped as it is a mandatory field to create an account with Reward Gateway.

Once you are happy with the mapping, you can proceed to the next step.

Review and Publish

At this stage, you can review the details and publish the integration. This will make it live on the platform and Reward Gateway will start syncing the data based on the frequency selected at the Initial step.

How will you monitor when your Ceridian Dayforce data syncs?

Every time your Ceridian Dayforce data is synced, Reward Gateway sends an email to the user who set up the integration with details on how many accounts it has impacted.

You also have the option of going to the integration Dashboard and selecting the "Import History" option to see a log of all data syncs that have been performed on your platform.

If there were any issues with your data sync, you’ll be able to download a file containing all of the errors.

How will your employees get onboarded once your Ceridian Dayforce data has been synced?

If it's a new employee record that is synced from Ceridian Dayforce, Reward Gateway will create a new account for this employee based on the information mapped and will send them an invitation to join the program. 

If it's an existing employee whose data has already been synced, Reward Gateway will not issue any communication and will update their information to match their Ceridian Dayforce information.

How will the employee data be removed once an employee is removed from your Ceridian Dayforce directory?

Reward Gateway uses the employment status to determine whether a user needs to have their account created, or be marked as a leaver in our system. This means that we will mark everyone whose employment status is inactive as a leaver.

The employee's account will then follow Reward Gateway's standard account close down procedures.

Read more in the article What happens if an employee is revoked? .

How can you trigger your membership provisioning imports on demand?

You have the option to trigger the import on-demand from 'Import data now' link in the tools dropdown. This will redirect you to the import page where you can start the process. Once started, a progress bar will be presented and when the upload is completed, you will be able to download any warnings and see the impact on your programme.