Background
This article is designed to answer some common questions on SAP SuccessFactors integration. Each question listed below is linked to an individual FAQ article containing the answer. The article also contains troubleshooting tips.
Frequently Asked Questions
How can I find which SAP data center I am using?
How can I find my SAP company ID?
How will clients monitor when their SAP SuccessFactors data syncs?
How will the client's employees get onboarded once their SAP SuccessFactors data has been synced?
How can clients trigger their membership provisioning imports on demand?
How to import custom fields to provide additional user data?
Troubleshooting Tips
An Error Was Encountered error message (SF Odata Query Error)
Known formally as SF Odata Query Error [COE0020]Permission picklists_sys_admin is required, this error is known to be because of insufficient permissions. In Reward Manager, it's going to say, "An Error Was Encountered". It will look like this:
According to SAP, you need the below Permission enabled for the Role assigned to the API User. You can check this by navigating to:
Admin Center > Manage Permission Roles > Manage system properties > Picklist Management and Picklists Mappings Set Up