Automated Emails
This article sets out all of the automated emails that are sent to employees via the Holiday Trading system, dependant on their interaction with the Holiday Trading benefit.
All Holiday Trading clients and their employees have a straight forward, powerful communication tool - the automatic product email templates.
Clients can rest assured that the right information will reach their employees just on time during the whole process of using Reward Gateway holiday purchase solution.
All emails are personalised, which means the individual employee's details will be pre-filled.
Templates
Confirmation for received application
Status: In Use
Title: Got it – We’ve received your {PRODUCT_NAME} application
Copy:
Hi {NAME},
We’ve received your request to {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS}.
If you change your mind, you’ve got until {CUT_OFF} to cancel your request.
And don’t forget to check the latest on {SCHEME_URL} [{SCHEME_URL}]!
Best wishes,
{SCHEME_NAME} Support Team
Confirmation for approved application - Buy
Status: In Use
Title: Good news – Your {PRODUCT_NAME} application has been approved!
Copy:
Hi {NAME},
Your request to buy {REQUEST_AMOUNT} {REQUEST_UNITS} has been approved.
Don’t forget the essentials
However you decide to spend your extra days of holiday, there are plenty of offers available for you at {SCHEME_URL} [{SCHEME_URL}]!
Best wishes,
{SCHEME_NAME} Support Team
Application amended by an approver
Status: In use
Title: Important – Update to your {PRODUCT_NAME} application
Copy:
Dear {NAME},
Hi {NAME},
Your Holiday Trading application has been changed by your employer to {REQUEST_AMOUNT} {REQUEST_UNITS} to {REQUEST_TYPE}. Please choose whether you want to approve or reject this change by visiting your profile {PRODUCT_URL} [{PRODUCT_URL}].
Best wishes,
{SCHEME_NAME} Support Team
Application amended by an approver - Reminder
Status: In Use
Title: Quick – Only 24 hours left to approve your {PRODUCT_NAME}
Copy:
We’ve made an update to your application and you’ve got 24 hours to confirm
Hi {NAME},
We recently sent you an email informing you that your {PRODUCT_NAME} application has been updated and you can now {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS}.
Please, let us know if you’re happy with these changes by accepting them below.
If we don’t hear from you within 24 hours then we’ll take it that you don’t wish to continue and we’ll automatically cancel your application.
Best wishes,
{SCHEME_NAME} Support Team
Application canceled by employee
Status: In use
Title: Your wish is our command
Copy:
Your wish is our command
Hi {NAME},
As per your request, we’ve cancelled your application to {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS}.
And don’t forget to check the latest on {SCHEME_URL} [{SCHEME_URL}]!
Best wishes,
{SCHEME_NAME} Support Team
Application rejected by approved
Status: In use
Title: Important – Info about your {PRODUCT_NAME} Application
Copy:
We’re sorry
Hi {NAME},
We’re really sorry to say that your application to {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS} has not been processed.
And this is the reason why:
{REASON_SECTION}
Best wishes,
{SCHEME_NAME} Support Team
Approvers reminder for pending applications
Status: In use
Title: Action – {PRODUCT_NAME} applications need your approval
Copy:
They’re waiting for you.
Hi {MEMBER_FIRSTNAME},
You’ve got {PRODUCT_NAME} applications waiting for you to reject, amend, or approve.
Best wishes,
{SCHEME_NAME} Support Team
Application window is open
Status: In use
Title: Good news – {PRODUCT_NAME} is open!
Copy:
It’s time to apply
Hi {MEMBER_FIRSTNAME},
You asked to be reminded when it opened, so here’s your nudge – the {PRODUCT_NAME} window is now open on {SCHEME_NAME}.
Best wishes,
{SCHEME_NAME} Support Team