How to set up Polls on SmartHub® ?

What are Polls?

Clients with Reward Gateway's SmartHub® platform can use the "Polls" feature to collect employee feedback quickly and easily. 

A poll is a customizable, single choice question which can be hosted on homepage layouts and pages.

Where are Polls found?

Polls can be created and managed from the Employee Surveys section in Reward Manager. To find this, navigate to the "Smart Products" menu item in Reward Manager and select "Employee Surveys" from the drop-down (see below).

The "Choose survey type" page will then appear. Select the "Polls" survey option.

(Please note, unless the full Employee Surveys product has been activated, clients will see several survey options greyed out in the Choose a survey window – see below. Only Polls and eNPS surveys are accessible as free modules in Employee Surveys.) For more information please refer to this article What are Employee Surveys?.

This will open up the "Manage surveys" page and from there, polls can be created, edited, activated and de-activated. Results from any active and finished polls will also be shown here – see the Managing current and past polls section, below.

The steps to create a Poll are simple and are listed in more detail below:

First the question is entered, which needs to be single choice. 

Clients will see the option to add another question, this can be achieved by enabling the full Employee Surveys product. By clicking on the "Add your question" option. For more information on surveys contact your CSM.

On the second step, clients need to enter the name of the poll. Next, the anonymity can be selected from the two options available ("Anonymous" and "Automatically collect names"). Clients can also choose whether results should be displayed for all voting employees by turning the toggle on or off. Finally, they can set the dates that the poll is open.

The final step is to preview the poll, here everything can be edited before publishing. 

After finishing the configuration process, clients can check the progress of their poll on the Survey Listing page or they can go directly to their SmartHub® to view or complete the poll themselves.

Adding polls within a layout

To insert a poll into any layout or page, clients need to navigate to "Smart Products" within the main Reward Manager menu bar, select "SmartHub®" and then "Manage".

This will open up the easy-to-use SmartHub® Builder. From the left hand menu, clients click on the "Feedback" section and drag-and-drop the Poll tile into their desired position on a layout or page.

Once it's dropped into place, clients click the "Edit" button and choose either to "Select from existing polls" – i.e. select from a list of polls which were created within the Employee Surveys module on Reward Manager (see above) – or "Create new poll".

Selecting "Create new poll" will show a new poll screen, as below, where the question and single-choice answer options can be set. 

Choosing "Select from existing poll" will show all polls which were previously created to select from:

Managing current and past polls

All current and past polls are kept in the "Manage surveys" section within the Employee Surveys module, which is accessed through the main Reward Manager menu bar (see above).

The "Status" column will display whether the survey is Active, Scheduled, Disabled or Finished. 

Active Polls can be edited, set to "Finish" and disabled from the "More" menu. 

If the poll is disabled and doesn't need to be kept, there will also be an option to delete it from the "More" menu. The ability to view the poll's results can also be seen here by selecting "Reports" from the drop-down menu. 

Reporting

Poll results are shown via a dashboard which is accessed from the Survey Listing page.  

The dashboard displays poll results, including the number of people who have responded, distribution channel, start and end date, and a chart showing the breakdown of the answers given. Poll results can also be easily exported as a .CSV file.