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Cycle to Work+ - Employer FAQs (For UK only)

Irena Ajruloski
  • Updated

Introduction

Here are some of the common questions that come up for our clients. Please reach out to your Client Success Manager or Client Support if something isn't covered here.

 

Frequently Asked Questions

What can be done if the Hire Agreement amount or Letter of Collection needs to be changed?

How long does it take until the Letter of Collection is sent to the employee after their application is approved?

When is the Letter of Collection dispatched?

What email address are the Letter of Collection's coming from?

What is the subject of the LoC email?

Are there any domains or IP addresses the client needs to whitelist to make sure their employees are receiving their Letter of Collections as expected?

What happens if an employee wants to cancel prior to the close date of an application window?

What happens if an employee wants to cancel the application after the window closes and the Letter of Collection has been issued?

How long is the Letter of Collection valid for?

What are 'hire periods', 'hire agreements', and 'salary sacrifice period'?

What happens if the employee leaves or gets made redundant before the end of the hire period?

What happens to salary deduction for Cycle to Work during Maternity or Sick Leave?

What happens to our employees in Jersey or Guernsey?

Are the net deductions reflected as such in the payroll report?

How long would it take to switch the Net deduction option?

Is the Net deduction option safe to use?

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