Reporting Messages and Users – RG Help Center

Learn how to remove offensive messages from chat and report users

While most of our users love to use chat to cheer each other on, sometimes you may see a message that can be unsportsmanlike. Keep the community experience positive by reporting messages that are negative or offensive.

On the mobile app, you'll also have the option to report a user in chat or from their profile if needed. Admins can also report messages from the admin chat feature in the Admin Center.

Reporting messages

How to report chat messages on mobile

Press and hold on the message or photo you want to interact with
Select Report message as inappropriate
Read over the details that appear and tap Yes, report to report the message

Note: Reporting a message will permanently remove it from the chat. Others will no longer be able to see the message.

How to report chat messages from admin chat (admins only)

If you are an account admin, you can log in to the Wellbeing+ Admin Center and access admin chat for your challenge. To report a message from admin chat:

Hover over the message.
Click the Report icon.
You will see a modal window asking you to confirm that you want to remove this message. Click Yes, report message.
You will see a confirmation that the message was reported and removed from the chat thread altogether.

Reporting users

How to report a user from their profile on mobile

From a user’s profile, select the “…” ellipsis button in the upper right hand corner
Select the Report user button
Provide additional context on the report as prompted and then select Report User
Confirm you'd like to report the user and then see a confirmation that the user has been successfully reported

How to report a user in chat

Tap the profile photo or nickname of the user from chat
Select Report user from the options that appear
Provide additional context on the report as prompted and then select Report user
Confirm you'd like to report the user and then see a confirmation that the user has been successfully reported

What happens next?

Our support team is notified of all reported messages and users. We will contact your admin if the issue requires additional attention.

Questions?

Feel free to reach out to our support team.