Gifting Hub FAQs

Does the Gifting Hub need switching on?

No, the Gifting Hub will be switched on automatically.

Is it possible to disable the Gifting Hub feature?

Currently, the Gifting Hub cannot be turned off. However, our product team is actively working on this option for a future release.

Where will the Gifting Hub sit on the platform?

The Gifting Hub will sit in the Discounts dropdown on the navigation bar.

Reporting

How can I get data on the usage of the Gifting Hub?

Your CSM can provide you with:

• The number of orders through the Gifting Hub
• The total £ spent via the Gifting Hub

Will there be a dedicated R Report for eGifting?

No, there will not be a dedicated R Report specifically for eGifting. However, all R Reports will automatically include Spend and Transactions from eGifting, though they will not distinguish whether a voucher was purchased as an eGift.

Will there be special filtering for eGifting in Platform Insights?

No, special filtering for eGifting in client-facing reports (SmartInsights) will not be available for the November launch. However, any volume and sales from eGifting will be captured in these reports.

Is this available on the SmartSpending App?

No, it's not currently available on the SmartSpending app but it is available on the web-version of the Discounts platform via a mobile device. We know this is far from ideal, but rest assured we're working hard to get this up. We really wanted to deliver this feature to further support financial wellbeing in time for the expensive festive season.

Does the discount applied to a gift contribute to the "Total Savings" stat in the top right of the navigation bar?

Yes, it does. Although the user isn't purchasing the voucher for personal use, the discount from the gift purchase will still count toward their total savings.

How will orders from the Gifting Hub appear in the "My Orders" section?

Digital products bought as gifts won't show up in the user’s wallet. However, they will be listed in the "My Orders" section with a corresponding Order ID. This helps users keep track of their order history.

Voucher Limits / Maximum Spend

What are the limits on purchasing Instant Vouchers through Gifting?

The limits for purchasing Instant Vouchers through Gifting are included within the general limitations set out for Discounts. There are daily limits on both the number of Instant Vouchers you can purchase and the total value of these vouchers.

How much can I spend on an Instant Voucher through Gifting?

Employees can choose any amount within the general Terms & Conditions for a particular Instant Voucher. However, subsequent purchases of the same Instant Voucher are restricted to £150.

How many Instant Vouchers can I purchase in a day?

Employees cannot purchase more than three of the same Instant Voucher in a single day. Additionally, you cannot purchase more than five Instant Vouchers across all retailers on the same day.

Can I schedule the sending of eGift cards?

Yes, eGift cards can be scheduled up to 3 months in advance.

Why can’t the Gifting Hub be used to send bulk awards to employees, allowing us (the client) to receive a discount?

The same reason applies as to why there is no discount on the value of recognition awards. See Why there's no discount on the value of recognition awards

When a member is deprovisioned, do they also lose access to the Gifting Hub for making transactions? Does this align with how SmartSpending access is handled?

Yes, the Gifting Hub is part of the Discounts section. When a user is terminated or deprovisioned, they lose access to both Discounts and the Gifting Hub, similar to the process for SmartSpending.

What is the user journey once a gift card has been received?

The recipient will receive an email notifying them about their eGift. The email will include a unique URL, allowing the recipient to access and claim their voucher. Once the voucher is opened any possibility of a refund becomes void.

The recipient can use the voucher, like any standard voucher.

No accessor membership to SmartSpending or the Discounts platform is required.

Will blocked retailers be visible in the Gifting Hub?

The same business rules that apply to standard vouchers will also apply to eGifts. If a retailer is blocked, employees will not be able to view or send eGifts from the blocked retailer. Clients do not have to take any action to block retailers on the Gifting Hub, this will happen automatically.

How are refunds handled in the Gifting Hub?

Refunds can only be requested by the gifter if the gift has not yet been sent to the recipient and is still under the ‘scheduled’ status.

The recipient will not be able to request a refund, but the HelpDesk will be available to assist with any voucher-related issues.

How long is the gift card valid for?

You can schedule a gift card to be sent up to 3 months in advance. However, the expiry period begins on the day of purchase, not the scheduled delivery date.

The exact validity of the gift card depends on the retailer, so please refer to their terms and conditions for specific details.

Why are the discounts % different between SmartSpending and the Gifting Hub?

The difference in discounts is due to a processing fee that covers the gifting and unwrapping experience. Additionally, there's an extra security measure required when sending a monetary value via email.

The good news is that you're still saving real money!

If a retailer offers a special saving on SmartSpending, will this also apply to the Gifting Hub?

No, discounts on the Gifting Hub will remain fixed.

What personalisation options are available when sending a gift card?

• You can choose from pre-selected image designs, all-inclusive.
• You can personalise the sender's name, either sending it from yourself or using a free-text option to specify someone else or a team name.
• A custom greeting text can be added to any image card.
• You can also select a delivery date, choosing any date within the next three months.

Is it possible to customise gift card designs with a client’s branding?

Currently, we do not offer this option. eGifts may be sent to friends or family members who are not employees of the client company. If the eGift voucher includes a wish card featuring the client’s brand logo (e.g“Sainsbury’s”) but contains a voucher from a different brand (e.g., IKEA).

Can I send a physical gift card instead of an ecard?

No, you can only send e-gift cards digitally and not as physical cards.

Can a gift card be sent to someone outside of the UK?

Yes, you can send a gift card to anyone with an email address, regardless of their location. However, the gift card will be valued in pounds and can only be redeemed at UK retailers due to the currency. Additionally, because this is a UK-only feature, the Gifting Hub will not be visible to employees located outside of the UK.

How long does the recipient have to use their gift voucher?

Most of our retailers’ vouchers are valid for several months. Please check the terms and conditions of your voucher to find the exact expiration date.

How does a recipient redeem their gift voucher?

Our vouchers can usually be redeemed both online and in-store. Refer to the information provided on your voucher to see where it can be used.

Are there restrictions on gift vouchers?

Yes, some vouchers can only be used in-store, others online, and some both. They also have expiration dates. Please review the terms and conditions of your voucher for specific details. Note that vouchers are non-transferable and non-refundable.

Can the recipient use the gift voucher multiple times?

Yes, you can use your voucher multiple times until the balance is depleted or the voucher expires.

What if the recipient can’t access their gift voucher?

If you are unable to access your voucher, please contact our Helpdesk for assistance, and we will help you resolve the issue.

Where can the recipient find support if they need help?

You can find a link to our Help Desk in the email containing your gift voucher.

Where are all the details on GDPR etc. going to be held? For example, if a prospect or client wants to know, “Is the email address I have sent a gift to be used for any other purposes?”

Email addresses of the recipients will not be used in any other way. The product team is encrypting the email addresses alongside the message that is being added to the gifting vouchers.

Note: We are awaiting security/IT to come back and provide a disclaimer blurb that can be used to send to clients who need more information on this.

What email address will the gift card come from? Is it the sender’s email they added during the purchase?

The gift card will come from the email address txn.mail.rewardgateway.net

Is this available for all the retailers we work with?

Currently, we do not support Cinema Vouchers. Additionally, we only work with those retailers that offer instant vouchers on the discounts platform.

When does the sender pay for scheduled eGift cards? Is it at the time of scheduling or when the voucher is sent?

The payment is captured immediately after the sender completes the order process and sees the order success page. This means the sender pays at the time of scheduling, not when the eGift card is actually sent.

If the recipient doesn’t claim the eGift card after all the reminder emails, can it be refunded?

No, eGift cards cannot be refunded once they have been sent.

How can our members know if the voucher is received, claimed, or used?

Even if we had the capability to track when a voucher is used (which we don’t), we would not share personal data such as “voucher claimed” or “voucher used.” However, we can confirm that the gift was sent. The sender (Gifter) receives an email confirmation once the gift is sent.

Will the recipient see Reward Gateway | Edenred branding in the email they receive?

No, the recipient will not see Reward Gateway | Edenred branding in the email they receive.

Gifting Hub vs Rewards

How does the Gifting Hub compare to Rewards?

• External Gifts: The Gifting Hub allows you to send gift cards externally, whereas Rewards are generally internal.
• Scalability: Gifting Hub has limitations on the number of gift cards you can purchase, making it a non-scalable reward option.
• Discounts: There are no discounts when awarding credit through Rewards.
• Personalisation: The Gifting Hub offers more personalisation, as you can choose specific retailers, unlike Rewards which are less personalised.

Can I use the gifting hub to Recognise and Reward my employees?

RG has developed multiple reward and recognition solutions which are designed to ensure that you have the correct tools in place, to recognise and reward your employees in a streamlined manner, supporting your recognition strategy, whilst supporting business administrative tasks, such as budgeting and reporting.

Our Reward and recognition solutions allow for:

• Multiple solutions (Scheduled recognition, Award Nominator, Instant Awards, Bulk uploads, On the Spot) - to ensure efficiency and scalability.
• Linking to social recognition to amplify recognition moments, creating a culture of appreciation + highlighting strategic initiatives (such as values-based recognition + DEI Initiatives)
• Supports custom artwork, to link to your company brand
• Alert functionality + manager dashboards to enable managers to drive a recognition culture
• Comprehensive tracking and reporting,
• Ability to set budgets for recognition spend

The gifting hub is intended for employees to gift friends and family at a discounted rate and is not designed for business reward and recognition, so it should not be used for this activity. The gifting hub sits in our discounts solutions and aligns with the discount limits in place to protect platforms from fraudulent behaviour.

If you would like to discuss your reward and recognition strategy and the best tools to support your organisation, please reach out to your CSM / AM.

See Voucher Charges & Spend Limits.

• 10 orders in the last 7 days
• 5 orders per day
• 3 orders of the same Instant Voucher per day BUT the 2nd and 3rd order cannot be for more than 250 USD