The Reward Gateway Platform goes beyond providing clients the ability to recognize, it also provides insights on how online recognition is being used. This article will highlight key insights available in the My Team Dashboard found by clicking on the Platform Insights link in your Account tab (see images below). This article will give you ideas to better support team engagement by being familiar with recognition usage and participation. If you'd prefer, you can also watch a video tour of the recognition reports in Platform Insights. (For help understanding terms and charts, please reference this Explanation of Terms and Charts.)
In this dashboard, you can drill down into different groups within your team by using the Filters. You can use this functionality to compare participation between groups. For example, is the part of your team located in the same building as you participating more than those that work at a remote location? This comparison may help you direct your recognition efforts where they are most needed.
- Is one group logging in more than another? Celebrate that trend with the group. Ask them how and why they are accessing the site to share these best practices with others!
- Is one group participating less than you would like? Maybe they need a reminder about why recognition is important? Maybe people aren’t sure what to recognize? Maybe your people need some fresh ideas on creating a culture of recognition?
Platform Engagement Tab
This tab is a great way to keep track of who is viewing your platform - even if they aren't submitting or receiving recognition on a regular basis. Review who is most active and who is least active - especially if you use the platform to provide communications or shared resources. People who are least active may need a reminder about the value of the content on the platform!
Recognition Sent Tab
Consider trends in how frequently your team is sending recognition.
Is this trending up over time? Give the team credit for their focus on supporting others! Would you like to see more recognition?
- Ask yourself why this may be? Do they know how to get to the program? Consider a direct campaign on how to access and the resources available to boost participation from these employees.
- Does this team have tight deadlines that might leave them feeling like they don’t have enough time to go to the program? Perhaps share information about the value of recognition or set expectations about how frequently to send recognition to support a culture of recognition.
- Maybe they don’t understand why they should use technology to “say thank you.”
- Maybe they aren't yet comfortable with the value of recognizing people for tasks that are part of doing their job?
- Maybe they would benefit from ideas regarding what to recognize people for?
Consider the types of eCards the team is sending and if any actions aren't being captured enough.
This graph shows a nice balance between the types of eCards that this group is sending. You may find that your team is very focused on certain eCards (Happy Birthday!) but aren't using others as much as you would like.
- Consider a campaign that encourages employees to “catch” people living/doing the actions in the underrepresented eCards. (Welcoming others to the team, etc.)
- Draft a blog post or communication that highlights the actions included in underrepresented eCards (e.g., "Teamwork is an important value - challenge yourself to recognize someone that demonstrates Teamwork once a week!").
Review the Leaderboard to learn more about how individuals are participating.
Review to see who is most active in giving recognition.
- Might great work be getting missed because a small group of people are much more likely to give recognition? Encourage the rest of the team to get involved!
- Consider celebrating top senders with an award. Not only does this highlight their commitment and show a little extra appreciation for their efforts, it also sets an example for others to strive toward.
- Ask top senders to share best practices with others on their team (directly or through a blog/other communication). How do they find the time? What prompts them to recognize others?
Consider how much employees are sharing recognition between groups.
In addition to recognition demonstrating appreciation for individual work, sharing recognition across groups can communicate important information about how things work in other departments and can build relationships that make working together easier and more productive. This graph shows a group that often recognizes each other, but also has recognized three other groups.
- Would your team benefit from increasing how much they recognize outside their group? Are their other groups you'd like to see them building relationship with? Consider asking them to bring examples of how others are supporting their work to regular meetings or challenging them to submit one recognition a week or month for someone outside your group.
Recognition Received Tab
Consider trends in how your team is receiving recognition.
Are they getting more! Great. Keep it up. Are they not receiving as much as you'd like - or perhaps they haven't received a type of recognition (e.g. rewards) recently? Take charge to get them the appreciation they are looking for!
- Recognize them yourself.
- Ask the team to recognize someone from the team this week or month in your next meeting.
- Reach out to teams that you work closely with (maybe even customers!) and ask for examples of your team doing good work. You can then ask them to submit those examples, share them at meetings, or (in the case of customers) enter the story yourself!
Review the Leaderboard to learn more about who is being recognized.
Review to see who is most active in getting recognition.
Might there be concerns about favoritism because a small group of people are much more likely to receive recognition?
- Think about those members of your team whose work is less visible and challenges yourself and others to capture that work in online or face-to-face recognition stories!
Any more questions about how you can support a culture of recognition within and across teams? Check out the rest of our Reward Gateway Client Academy to learn additional best practices!