What is the Engaged Index?
The Engaged Index measures a group's likelihood to act in the best interest of your company. Measuring the Engaged Index once can help you gauge how your employees feel about working at your company and remove any engagement blind spots you may have. Measuring the Engaged Index over time will help you determine whether the actions you are taking are having the impact you hoped.
Why the Engaged Index?
The Engaged Index provides a window into how employees in any individual job category, department, division or geographic location are thinking and feeling about the work culture.
It is calculated as a net score rather than an average, providing a more reliable view when measuring engagement. An average calculation would treat all scores evenly, however not all employees have an equal impact on the employees around them. If an employee is scoring low, they are often lowering productivity, complaining about what isn't working and aren't open to change. Conversely, an employee scoring high is more likely to go above and beyond, be productive, and solve problems.
A net score puts more weight on the lowest and highest scores since those employees have a more contagious impact on employees around them, thus impacting the overall engagement at a company.
The net score helps managers in making improvement plans that are focused on engaging more people—moving them up the spectrum.
How is it calculated?
To determine the Engaged Index, people are asked to respond to two indicators on a Strongly Disagree (0) to Strongly Agree (10) scale:
- I am motivated to go above and beyond what is expected of me in my job.
- I would stay with this company if offered a similar job elsewhere for slightly higher pay.
And two more on a Not at all Likely (0) and Extremely Likely (10) scale:
- Assume that a friend is currently looking for a job and qualifies for an open position at [COMPANY]. How likely is it that you would recommend it as a place to work?
- Assume that a friend is interested in [COMPANY's] products and services. How likely is it that you would recommend them?
The Engaged Index score is achieved by subtracting the percentage of those that scored at least three of four indicators 0-6 (11% in the example below) from those that scored at least three of four questions 9 or 10 (35% in the picture below).
35% Engaged - 11% Disengaged = 24 Engaged Index
The individual responses to each of these questions are telling and have solid predictive power. Combining them enables you to capture the most complete picture of engagement in your company.