This article provides a step-by-step guide to downloading and using the Connect+ app.
What is the Connect+ app?
Connect+ is an app that puts the power of real-time employee recognition and communications in the hands of our clients' employees, no matter where they are. The app is available for download on Apple and Android devices, and means that our clients and their people never have to wait to say "You Nailed It," "High Five" or "Thank You" ever again.
The app also provides real-time notifications when there is company news, when recognition has been received or when someone interacts with relevant moments.
Downloading the Connect+ app
The Connect+ app is available for clients who have the Social Recognition Wall enabled on their platform. If clients do not yet have this functionality, they can speak to their Client Success Manager to find out more.
Clients do not need to have the Blogs feature for employee communications enabled in order to start using the app, but if they do, their company blogs will be fully integrated within the social feed.
Likewise, clients do not need to have Employee Profiles enabled in order to start using the app.
All employees can download Connect+ from the app store on their Apple or Android device. Employees must be registered on their employee engagement program first, so they can log in to the app.
Step-by-step download guide
The app can be downloaded by following these steps:
Employees simply download the app and log in using the same email address they registered with (if preload is used on the program, it is the same email address preloaded for them).
To keep things easy, employees then receive a Magic Code via email to verify that they are who they say they are! The Magic Code is a six-digit code; if it is not received, the user can request for the code to be resent.
Once logged into the app, employees will be proactively kept in the loop of news and recognition moments relevant to them. They can also browse and interact with company news and recognize their colleagues on the go!
What can be done on the Connect+ app?
Employees can read company news, as well as view eCards and awards that have been sent and shared on the social feed.
They can also react and comment on activity on the social recognition wall through the app. eCards can be sent and received on the app, too.
The social feed
The opening screen of the app is the social feed. The social feed is a chronological feed displaying moments of recognition and communication updates happening across the organization in real time.
Employees can scroll through these moments, react to them with emojis and comment on them. The reaction toolbar contains five different reactions – great for celebrating moments of recognition or responding to blog posts. Interaction makes people feel part of the bigger picture, to be involved and feel more connected. Comments are another great way to interact with feedback.
The videos below show the journey of a user commenting on a feed item and adding a reaction.
Sending an eCard
To send an eCard through the app, follow the steps below.
Click the "Recognize" button at the bottom of the page.
- Select an eCard design to send
Click "Next" in the top right-hand corner of the page.
Add the recipient (or recipients) by searching for and then clicking on their name.
Click "Next" in the top right-hand corner of the page.
Add a personal message for the recipient(s). This is an important step, as it informs the recipient(s) and others in the business about why someone received recognition.
Under the text box, there's the option to "Send & Share" or "Send Privately." If "Send & Share" is selected, the recipient receives a notification and the eCard is posted on the social feed for everyone to see. If "Send Privately" is chosen, only the recipient can access and see the eCard.
Clients who have chosen to make eCards available only to specific groups of senders and / or recipients will see their segmentation reflected on the app. Users will only be able to select eCards they have been allowed to send, and the app will notify them if they select a colleague who cannot receive them.
The videos below show the full eCard sending journey.
How does someone know they have received recognition?
The recipient is notified with a push notification or an email notification (depending on their alert preferences set up on their account). If they have decided not to receive alerts, the next time they log in (either online or on the app) they will be able to see that there is an alert waiting for them in the top right-hand corner of the site or app.
Filtering for the most relevant content
Employees using Connect+ can narrow down their feed to the content that is most relevant to them, by using the Filters icon at the top left of the screen.
Examples of filters that may be available are:
- Content type (e.g. eCards, Instant Awards, Nominations and / or Blogs)
- My Recognition (sent and / or received by the user viewing the app)
- Any groups the client has chosen to use as filters as part of their Social Recognition implementation (e.g. Location, Department, etc.)
- My Groups (e.g. My Location, My Department, and others, based on the configuration at point 3)
- Any filters the user has saved on the Social Recognition Wall on the website will also be available to reuse on the app
Read more about Social Recognition filters (specifically, using Groups and saving filters) in this article.
The image below shows an example of an employee's full profile, on a program that has the Profiles functionality enabled. The app also provides the opportunity to see the employee's reporting line (based on Line Manager information supplied by the client) and, where relevant, recognition stats.
Users cannot edit their profile on the app; this must be done on the website (where users are also able to hide the visibility of their birthday, if they prefer that colleagues don't see it).
Clients do not need to have Profiles enabled in order to use the app. If they don't, visibility will be limited to the employee's name and avatar, to make sure users still have a chance to identify their colleagues.
For more information, please read the article What is the Connect+ app?