This article provides a step-by-step guide to downloading and using the Connect+ app.

What is the Connect+ app?

Connect+ is an app that puts the power of real-time employee recognition and communications in the hands of our clients' employees, no matter where they are. The app is available for download on Apple and Android devices, and means that our clients and their people never have to wait to say "You Nailed It," "High Five" or "Thank You" ever again. The app also provides real-time notifications when there is company news, when recognition has been received or when someone interacts with relevant moments. 

Who can download the Connect+ app? 

The Connect+ app is available for clients who have the social recognition wall enabled on their platform. If clients do not yet have this functionality, they can speak to their CSM to find out more. 

Clients do not need to have the blog feature for employee communications enabled in order to have the app, but if they do the feature is fully integrated within the social feed. 

Once the client has the necessary features, then work can begin on a communication campaign to notify employees about the app and all of the benefits that come with it. All employees can download the app from the app store on their Apple or Android device. (Employees need to be registered first, which can be done as usual via the website.) 

Step-by-step download guide 

The app can be downloaded by following these steps:

1. In the Apple App Store or Google Play Store, search for "Connect+" or use these direct links to access the app on Android and iOS.

2. Employees simply download the app and log in using the same email address they registered with (if preload is used on the program, it is the same email address preloaded for them).

3. To keep things easy, employees then receive a Magic Code via email to verify that they are who they say they are! The Magic Code is a six digit code; if it is not received, the user can request for the code to be resent. 

4. Once logged into the app, employees will be proactively kept in the loop of news and recognition moments relevant to them. They can also browse and interact with company news and recognize their colleagues on the go! 

What can be done on the Connect+ app?

Employees can read company news, as well as see all the eCards and awards that have been sent and shared on the social feed. People can also react and comment on activity on the social recognition wall through the app. Plus eCards can be sent and received here, too. 

What can be done on the social feed?

The opening screen of the app is the social feed. The social feed is a chronological feed displaying moments of recognition and communication updates happening across the organization in real time. 

Recognition moments are made up of eCards and instant awards (eCards are peer-to-peer recognition moments that can be sent from anyone to anyone globally and instant awards are on-the-spot financial awards that managers can send to recognize great behavior). Communication updates are posts published to keep everyone up-to-date with company news. 

Employees can scroll through these moments, react to them with emojis and comment on them. The reaction toolbar contains five different reactions – great for celebrating moments of recognition or responding to blog posts. Interaction makes people feel part of the bigger picture, to be involved and feel more connected. Comments are another great way to interact with feedback. 

Content needs to be relevant, so the app was built with the ability for people to filter the feed using various options. Employees can filter by item type, e.g., eCards, instant awards or blogs, or by their own recognition, as the feed also contains employees' private recognition moments that only they can see. 

Sending an eCard 

1. Click the "Create" button at the bottom of the page. 

2. Add the recipient (or recipients) by searching for and then clicking on their name. 

3. Click "Next" in the top right-hand corner of the page. 

4. Select the eCard to send and click "Next" again. 

5. Now the personal message can be added. This is an important step as it informs the recipient and others in the business about why someone received recognition. 

6. Then, under the text box, there's the option to "Send & Share" or "Send Privately." If "Send & Share" is selected, the recipient receives a notification and the eCard is posted on the social feed for everyone to see. If "Send Privately" is chosen, only the recipient can access and see the eCard. 

How does someone know they have received an eCard or an award? 

The recipient is notified with a push notification or an email notification (depending on their alert preferences set up on their account). If they have decided not to receive alerts, the next time they log in (either online or on the app) they will be able to see that there is an alert waiting for them in the top right-hand corner of the site or app. 

Reviewing all individual recognition moments  

An employee can see the eCards and awards they have been previously sent by clicking on the "Filter" button at the top left-hand corner of the page and selecting the "My Recognition" drop down. If they select "eCards" and then click "Show results," they can see all the eCards they've received. 

Editing profiles 

You cannot edit your profile on the app; this must be done on the website. 

For more information, please read the article What is the Connect+ app?