This document can be used by managers to quickly and effectively provide feedback on how to better deliver the desired experience (specific actions and behaviors that support your company values, mission, purpose, etc.). This tool builds the conversation using five steps:

1. Make it about the VALUES.
2. Stick to the FACTS.
3. Share the IMPACT.
4. Plan for the FUTURE.
5. Say THANK YOU. 

See also: Best practice guide: Holding necessary conversations