The cornerstone of employee welfare initiatives and an advisory support system for your employees at their time of need
What is the Employee Assistance Programme?
In conjunction with BHSF, Reward Gateway’s Employee Assistance Programme (EAP) provides an early source of practical and emotional support for employees facing issues in their home or work life, before it impacts their performance at work.
What does BHSF offer?
Telephone and face-to-face counselling sessions. Your employees and their immediate family members will have access to 24/7/365 telephone or up to 6 face-to-face counselling sessions in the following areas - Legal, Financial, Medical and Health & Wellbeing. Available on request. Charges may apply.
Access to professional management support resources. Our EAP is designed to also offer support within the workplace by providing instant access to our professional management support resources. Managers can access a 24/7, 365 days a year consultation and support service, which is designed to support your employees with people management issues.
24/7 Telephone Support. Our EAP provides your employees with access to an accredited counsellor 24 hours a day, 365 days a year for in moment support in respect of any personal, lifestyle or emotional matter which is causing worry or stress.
Counselling Sessions. This can be conducted over the phone or face to face allowing flexibility on how people wish to receive counselling. The sessions are structured around a particular issue or matter focused on progress.
Online Portal. A web based resource for our clients providing access to a range of information and advice.
What makes our EAP unique?
Note: Back end reporting system. This will provide you with insights on the reasons why your employees are seeking support whilst protecting the individuals’ identities. Usage is tracked through a personalised contact number for your company, allowing you to act on the reasons and areas where your employees are seeking support.
Choose: Counsellors accredited by the British Association for Counselling and Psychotherapy (BACP) to choose from. They work within the framework of the BACP code of ethics at all times.
How to implement an EAP
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We will introduce you to your BHSF account manager, who will contact you to walk you through the simple set up process and handle your direct agreement with them.
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Your BHSF account manager will require your billing address and contact details, confirmation of employee numbers and a start date for the service.
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Once these details are confirmed, your BHSF will share an agreement for you to sign, regarding the provision of the service.
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All EAP arrangements begin on the 1st of each month. In order to launch on time, the signed agreement needs to be back with BHSF before the 20th of the month prior to launch.
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Your BHSF account manager will plan any launch communication and tools directly with you during setup. They will also provide content to promote the EAP on your Reward Gateway platform.
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Payment is simple and will be invoiced directly to you from Reward Gateway.
Please Note: Following the launch, your EAP account manager will be on hand with any support you may need. They will share all reports and management information directly with you, and you will be able to contact them directly for anything else you may need.
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