There are a lot of childcare voucher providers in the market but at Reward Gateway, we always like to do things a bit differently. Here are some of the ways the RG Childcare programme stands apart.
It sits neatly on an engagement platform for maximum communication impact
We all know how hard it can be to communicate new ideas to a workforce. With all the messages that staff see on any given day, it can be really difficult to get some information to stand out.
By adding RG Childcare Vouchers to an existing employee engagement platform, clients can start building a 'one-stop-shop' mentality for their staff, reducing questions about where to find benefits, and increasing the chance that employees will be exposed to the great package that's been put in place for them.
Quick, easy administration portal
Payroll teams particularly love RG Childcare for the simple and easy to use admin portal.
It only takes about 5 minutes each month to make approvals and export a list of employee deductions. They can make approvals at the same time that they run membership updates, through the same easy to use back-end portal. Quick and easy, it's one less login for the team to keep track of.
If you like, you can also opt to make use of our Auto-Approve feature which completely removes all administration from the scheme.
They also have use of our 24/5 Client Support team and 24/7 employee support Helpdesk to lend a hand if they ever have any questions.
A helping hand at all times
We understand that our clients and their employees don't just have questions about their benefits during business hours. That's why we make sure we have support available whenever it's needed.
Payroll and administration teams can take advantage of our 24 hours, 5 days a week Client Support team who can answer questions and offer guidance. This team of industry experts is dedicated to making sure our clients always have the help they need. Contact them by email at firstname.lastname@example.org or on Live Chat when logged in to Reward Manager.
Employees can speak to our Helpdesk anytime they like, day or night – 24 hours a day, 365 days a year. From setting up a new childcare provider to pausing their payments, they will always be able to speak to our knowledgeable, friendly team. Our Helpdesk can be reached by telephone on 0203 780 1891 or by email at email@example.com.
More features, more support
In order to facilitate the closure of Childcare Vouchers to new members in October 2018, we created a new user flag in the system that identifies parents who have moved to Tax-Free Childcare, so administrators don't have to keep a track of which staff need to be excluded from the scheme in the future.
We've also built in special segmentation so that only eligible staff will be able to see the benefit.
Our mission is to provide the best benefits to our clients and their employees so we won't stop improving our product despite the scheme's closure.