Employee engagement is essential to ensuring employees are motivated to deliver a great customer experience and high-quality work.

Yet, managers can’t MAKE employees be more engaged. Employees need to choose it for themselves. Creating an environment that drives engagement? That might feel like more than you signed up for. We know getting good at the “soft stuff” can actually be one of the hardest things a manager faces—yet cracking the code to engagement will save you time, save you stress, and provide customers what they need. It’s a win for everyone.

How can you do it? What can you do to get employees to pick the path to be the best employee vs. the path of least resistance? You need to give employees what they crave.

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