As part of the implementation process for Reward Gateway, IT Managers within the client organization may need to configuration for their employees to access their engagement platform.
Reward Gateway supports the browsers listed on Supported browsers for Reward Gateway platforms.
IPs & Domains Used
Each Reward Gateway client is allocated a subdomain on one of five top-level domains that allow the application to identify them uniquely. This will be provided by the Implementation Specialist.
Note: Please replace [program] with the client's specific domain slug.
If the client opts to have a fully custom domain, a framed redirect will be set up. This is done via DNSMadeEasy. No personal data is held in this environment.
Images & other assets
Image content and other assets are loaded from servers hosted with MaxCDN, a content delivery network. No personal data is held in this environment.
Why do you use framed redirects and why does the URL change?
From experience, we have found that end-users distrust sites that do not display an SSL padlock, especially when making purchases. To ensure good engagement, we (Reward Gateway) took the decision to ensure this is always visible.
Can I not just use my own SSL certificate?
Not at the moment.
Why can I not point my DNS records at your IP?
Periodically Reward Gateway will perform updates to the hosting environment. Notice of these changes will always be provided for firewalling purposes but, to enable smooth transitions, we need to keep control of the IP addresses.
If you point a DNS record directly at an IP you will see SSL connection errors and possibly, unwanted content.
Can I register my own domain?
Yes, but you will need to use Reward Gateway’s name servers.
If you would like to do this, please speak to your Implementation Specialist.
Reward Gateway test all emails in EmailOnAcid. Most modern desktop email and web clients are compatible.
IPs & Domains Used
Reward Gateway sends transactional emails and bulk emails from the dedicated IP addresses below.
|Email domain||IP address|
The following domains provide some web content, such as images, for email messages sent by Reward Gateway.
These domains serve HTTP/HTTPS content.
Do you have SPF records?
Yes. SPF records are configured on the relevant domains for the appropriate IP addresses.
Do you use HTML emails?
Yes. HTML is used in emails with assets loaded from the IPs/hostnames provided above.