This week's release:
Global | R&R | Self-service AwardFilePlus
As described on the Success portal, AwardFilePlus has different rules for sending out awards, depending on the programme's Communication type:
- Email - award batches are sent out automatically within 45-60 minutes of uploading a file
- None and Postal - award batches must always be dispatched manually in Reward Manager
So far, the file upload success page used the same copy text for all three dispatch types. We heard this risked confusing clients, who may expect to be able to delay award notification emails.
The copy is now up to date so that, when awards are sent out via email, the page no longer refers to manual dispatch.
Global | R&R | On the Spot Recognition
So far, after an On The Spot file upload, users needed to go back to the programme configuration page in order to see a link to their award batches. This meant that checking and dispatching their awards took quite a few clicks.
We improved this to make admins' journeys quicker and easier. Users will now see a direct link to the Dispatch Batches page at the end of a successful file upload, so they can send out their awards straight away if they would like.