How can I find which data center I am using?
You can find the full list of API servers/data centers SAP SuccessFactors is using by visiting the SAP Help Portal.
How can I find my company ID?
You can find the company ID in the SAP SuccessFactors welcome email (see image below).
How will clients monitor when their SAP SuccessFactors data syncs?
Every time their SAP SuccessFactors data is synced, Reward Gateway sends an email to the user who set up the integration with details on how many accounts it has impacted.
The client also has the option of going to the integration Dashboard and selecting the "Importing History" option to see a log of all data syncs that have been performed on their platform.
If there were any issues with their data sync, the client can download a file containing all of the errors.
How will the client's employees get onboarded once their SAP SuccessFactors data has been synced?
If it's a new employee record that is synced from SAP SuccessFactors, Reward Gateway will create a new account for this employee based on the information mapped and will send them an invitation to join the program.
If it's an existing employee whose data has already been synced, Reward Gateway will not issue any communication and will update their information to match their SAP SuccessFactors information.
How will the client's employee data be removed once an employee is removed from their SAP SuccessFactors directory?
Reward Gateway syncs the client's full directory every time. This means that if there is an employee missing from their SAP SuccessFactors directory but has an account on Reward Gateway, they'll be marked as an account to be removed. The employee's account will then follow Reward Gateway's standard account close-down procedures.
How can clients trigger their membership provisioning imports on demand?
The client has the option to trigger the import on-demand from 'Import data now' link in the tools dropdown. This will redirect them to the import page where they can start the process. Once started, a progress bar will be presented and when the upload is completed, clients will be able to download any warnings and see the impact on their programme.
This process is an enhancement to the current flow which asks clients to specify a frequency to their imports (Daily, Weekly, Monthly) and this part will still be functioning.