Alan Kasim
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Articles
Recent activity by Alan Kasim-
Cycle to Work | Added benefits for employees for UK only
In April 2020 Halfords underwent a review of the additional offers that an employee receives when they sign up to Cycle to Work. The changes were based on employer insight highlighting the importan...
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SmartTech™ system emails for UK only
This article sets out all of the automated emails that are sent to employees via the SmartTech™ system, dependant on their interaction with the SmartTech™ benefit. All system email templates can al...
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Insurance: how to manage the cover of an active application for UK only
Typically a member's cover is determined during the annual window or changed via a life event. However, in rare cases we need to change cover level or option of an active application due to a requ...
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What do the different invoice statuses mean in SmartPay™? For UK only
We have built a useful feature for our clients that allows them to track each SmartPay™ invoice they've received just by logging in to the SmartPay™ area of Reward Manager but what does each invoic...
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What happens if an employee is revoked? For UK only
Once an employee is revoked/marked as ineligible our system then considers them as leaving the business and their access to the platform will be withdrawn. There are several implications of an empl...
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Where can clients get a credit note breakdown from? For UK only
All of the credit notes for SmartPay products can be tracked in the Invoices section in SmartPay. To get to this section, follow the steps below: 1. Find SmartPay on the menu on the left. 2. Click ...
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Can an application be closed prematurely if it's fully paid off by the employee? For UK only
The answer to this is very simple - yes! In SmartPay™ we consider applications to be "active" for the length of the chosen deduction period. However, if clients have deducted the full amount from t...
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Where can clients get an invoice breakdown? For UK only
All of the invoices a client receives from SmartPay™ – this could be a combined invoice for multiple products or for a single product – can be tracked in the Invoices section in SmartPay™. To get t...
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How to manage applications in SmartPay™
SmartPay™ is a central location for all salary sacrifice and payroll benefit products provided by Reward Gateway. Its key strength is that it combines all applications by employees for each benefit...
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How to administer SmartPay™ for UK only
One of the major benefits of SmartPay™ is that all salary sacrifice and salary deduction administration (payrolls, windows, products, invoices) for numerous products (SmartTech™, Holiday Trading, C...