Jack Chandler
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Recent activity by Jack Chandler-
Total Reward Statement | How to: Set up an SFTP integration for TRS
Creating an sFTP Integration 1. Log in to Reward Manager 2. Go to Integrations and locate the Client 3. Select 'Inbound SFTP' and 'Create New Inbound SFTP' 4. Enter the name of the integration 5. ...
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Total Reward Statement | Client Welcome Pack
Reward Gateway’s Total Reward Statements are a powerful way to help employees understand their complete reward package and drive employee benefits uptake, with little or no admin effort. Our flexib...
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Recognition Participation Dashboard
The recognition participation dashboard includes a set of charts that provide aggregate numbers on the activities of every user in the scheme. This chart is useful when trying to compile any sort o...
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How to Redeem Your Rewards
Once you receive an award, you will get an email that lets you redeem that award for an Instant Voucher. If you cannot find the email or have lost it, just head over to the platform, go to your Acc...
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Explanation of registration & login stats on MI Reports
This article will explain some of the registration and login metrics displayed in the MI reports sent over to our clients. Firstly, the key thing to note here is that these metrics are different ba...
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Explanation of Terms and Charts
Glossary of terms General terms used in charts: Recognition moment - one instance of a recognition. This could be an eCard, nomination, or instant award (regardless of if it has an award associated...
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Employee Files - FAQs
Can a file be replaced and how? Yes, to replace a file already in the system the client will have to upload a file with the same name and it will override the old file. How often can I upload new ...
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Instant Cards and receiving cash back
As of June 10, 2024, for US and Canada SmartSpending only, we’re switching our discounted Instant Cards to receive cash back when purchasing Instant Cards. This update will allow us to offer better...
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How to log out of Reward Manager
When sharing devices, such as a laptop, it is good common practice to ensure you log out of all your logged-in sessions before handing over the device. With regards to Reward Manager, this is parti...
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What is the Help Center?
The Help Center is the main global platform where support and information can be found for all our products and services. The Help Center aims to provide sufficient information to allow users to se...