3D Secure - About 3D Secure - Payment Security & FAQs – RG Help Center

Introduction

3D Secure is a security protocol that helps protect from fraud by applying an additional layer of authentication to online card transactions. In this article, learn more about the payment security we have on our sites and why we implement them.

About 3D Secure

The Payment Security We Have on Our Sites

Our checkout process uses Verified by Visa, Mastercard, SecureCode, and American Express SafeKey. These services enhance your existing card account against unauthorized use when you purchase vouchers from us.

To use these services, you must first register with the bank or other organization that issued your card.

Once you’ve registered and created your own private password with your card issuer, you’ll be prompted automatically at checkout to provide this password when you make a purchase that requires authorization.

At our checkout, we prioritize the security and convenience of your payment transactions. In addition to Verified by Visa, Mastercard, SecureCode, and American Express SafeKey, we are excited to offer ApplyPay as a seamless payment option. ApplyPay enhances your card's security, ensuring a worry-free experience when purchasing vouchers from us.

Keep in mind that your payment password is different from your Reward Gateway password. We don’t have access to these card issuer passwords and cannot help you if you have a problem with it - you must speak to your card issuer.

Why We May Ask You To Verify Your Payment Card Details

In November 2020, we introduced a new Security feature to further protect saved payment cards.

Starting in November, when you enter card details to make a purchase we will link the use of this card to the device you are using. If you login from a different device that has not used this card before, we’ll ask you to verify those card details.