Reward Pass - An Option for Multi-Country Award Redemption

About This Article

This article summarizes the use of Reward Pass and gives detailed information on usage including the associated fees, currencies, redemption options, and delivery. It also answers some of the frequently asked questions.

Reward Pass for Point Redemption

As Employee Reward & Recognition continues to grow at Reward Gateway | Edenred, being able to provide reward redemption options in as many counties as possible is critical.

Since introducing multi-country, points-based recognition, we have been growing our Reward Marketplace redemption options. More recently, we have also been looking at additional options which will help expand the global reach of employee reward redemption as widely as possible.

Reward Pass, the Mastercard prepaid card, is the key to providing redemption options around the globe which allows employees to redeem any award they receive as a digital or physical Mastercard. This can then be used to make a purchase, wherever Mastercard is accepted, online or directly in a store.

Reward Pass can provide an employee reward redemption option in nearly every country across the world.

Reward Pass Client Fees

Please speak with your Manager/Director who will be able to advise you on the product costs and any associated transactional fees. In the UK, US, and AU, we have a wide range of redemption options so you need to consider the client ACV (Annual Contract Value) vs low (1% compared to ~7% average) transactional margin impact.

Reward Pass Currencies

Reward Pass is available in eight different home currencies (see the table below). Each Reward Pass Prepaid Mastercard will be issued in the employee's local currency, where this matches one of Reward Pass's home currencies (e.g. employees based in Canada will receive their Reward Pass Prepaid Mastercard in Canadian Dollars).

If the local currency in the employee's country does not match one of Reward Pass's home currencies, the Reward Pass Prepaid Mastercard will be issued in the most relevant and common currency for that country. In most cases, this will be US Dollar or Euro (e.g. employees based in Argentina will receive their cards in US Dollars). Employees will be able to use their cards in their home country, for purchases in their local currency; however, in this case, there is a currency conversion fee that needs to be paid by the employee on each transaction (see the next section for more details). Reward Pass User Fees & Limits by Currency.

If the currency that a purchase is made in is different to the currency the card has been issued in, there will be a currency conversion fee of 2% of the transaction amount. This will be taken from the credit on the Reward Pass Mastercard.

• A card maintenance fee for any cards that keep a balance beyond their twelve-month expiry period. There is no card maintenance fee for the twelve-month expiry period of the card. After that point, maintenance fees continue to be charged until the card balance is $0.
• A one-time closure fee, charged if a check is issued to the user for any remaining balance, in the event they close their Reward Pass Prepaid Mastercard account.
• A one-time card-reissue fee, charged to users who request for their Reward Pass Prepaid Mastercard to be reissued.
• The cardholders will be prompted to undergo a Know Your Customer check once a total order value of £150/€/C$ has been accumulated against their email. A national ID and/or a utility bill from the past 90 days have to be presented for the verification.
• The KYC (Know Your Customer) check happens at the first issuance ($0) for EUR,GBP,AUD,CHF and JPY.
• There's no associated fees to the cardholder or RG

Reward Pass Redemption Options

The Reward Pass Prepaid Virtual Mastercard can be added to the merchant’s app to be used for in-store purchases, but the acceptance of the card will be dependent on the merchant’s system. The option to add the Reward Pass Prepaid Mastercard to Google Pay and Apple Pay is already enabled for Reward Pass USD and CAD products. Preliminary launch is Q4 2025 - Q1 2026.

For Reward Pass in China, please note there is a limited range of merchants that this can be redeemed. See this My Payment Vault page for full details.  

Delivery

All physical cards are shipped from the USA with the exception of INR, which are shipped from India. All the cards are shipped within 1-2 days and the expected delivery times are as follows:

• North America - 5-7 days
• UK - 7-10 days
• Europe - up to 15 days
• LATAM, Africa, APAC - up to 15 days

Delivery can take up to 15 days, but delays may apply due to the reliability of the local postal services.

Frequently Asked Questions

Can you top up a Reward Pass card?

Can my organization’s branding be added to Reward Pass? 

Can I withdraw money from my Reward Pass card?

Can I swap my physical card for a virtual one or vice-versa?

Can I combine several Reward Pass Prepaid Mastercards in my wallet?

Can I use multiple cards on one transaction?

When does a Reward Pass Prepaid Mastercard expire?

Can I get a refund for my Reward Pass Prepaid Mastercard?

I was not able to order a physical card, as the option was not available, why is that?

Can I redeem the Reward Pass Prepaid Mastercard with the Self Service at an automated fuel dispenser?

Why I am asked to verify my identity for my Reward Pass purchase?

Why are my Reward Pass transactions declining and how can I unblock my Reward Pass?

I didn’t get my verification email, what should I do?

I haven’t received the physical card I chose, what should I do?

I think another digital token was sent to me, but I can’t find it. What should I do?