Reward Pass - An Option for Multi-Country Award Redemption – RG Help Center

About This Article

This article summarises use of Reward Pass and gives detailed information on usage including the associated fees, currencies, redemption options, delivery and answers some of the Frequently Asked Questions.

Reward Pass for Point Redemption

As Employee Reward & Recognition continues to grow at Reward Gateway|Edenred, being able to provide reward redemption options in as many counties as possible is critical.

Since introducing multi-country, points-based recognition, we have been growing our Reward Marketplace redemption options. More recently, we have also been looking at additional options which will help expand the global reach of employee reward redemption as widely as possible.

Reward Pass, the Mastercard prepaid card, is key to provide redemption options around the globe which allows employees to redeem any award they receive as a digital or physical Mastercard. This can then be used to make a purchase, wherever Mastercard is accepted, online or directly in a store.

Reward Pass can provide an employee reward redemption option in nearly every country across the world.

Reward Pass Client Fees

Please speak with your Manager/Director who will be able to advise you on the product costs and any associated transactional fees. In the UK, US and AU we have a wide range of redemption options so you need to consider the client ACV vs low (1% compared to ~7% average) transactional margin impact.

Reward Pass Currencies

Reward Pass is available in eight different home currencies (see the table below). Each Reward Pass Prepaid Mastercard will be issued in the employee's local currency, where this matches one of Reward Pass's home currencies (e.g. employees based in Canada will receive their Reward Pass Prepaid Mastercard in Canadian Dollars).

If the local currency in the employee's country does not match one of Reward Pass's home currencies, the Reward Pass Prepaid Mastercard will be issued in the most relevant and common currency for that country. In most cases, this will be US Dollar or Euro (e.g. employees based in Argentina will receive their cards in US Dollars). Employees will be able to use their cards in their home country, for purchases in their local currency; however, in this case there is a currency conversion fee that needs to be paid by the employee on each transaction (see the next section for more details).Reward Pass User Fees & Limits by Currency

Currency	Monthly Maintenance Fee *	One-time Closure Fee **	One-time Reissue Fee ***	Minimum for Virtual	Minimum for Physical	Max Limit	KYC ********
US Dollar	N/A	$12.95	$12.95	$5	$20	$499	N/A
Canadian Dollar	C$2.95	C$10	C$10	C$5	C$20	C$499	C$150
Euro	€2.95	€10	€20	€5	€20	€499	€150
British Pound	£2.95	£10	£10	£5	£20	£499	£150
Australian Dollar	A$2.95	A$10	A$10	A$5	A$20	A$499	N/A
Japanese Yen	¥295	¥1000	¥1000	¥100	¥2500	¥49900	N/A
Chinese Yuan	CN¥32	CN¥83	CN¥83	CN¥40	Digital only	CN¥5000	N/A
Indian Rupee	N/A	₹100	₹100	Physical only	₹100	₹10000	N/A

If the currency that a purchase is made in is different to the currency the card has been issued in, there will be a currency conversion fee of 2% of the transaction amount. This will be taken from the credit on the Reward Pass Mastercard.

A card maintenance fee for any cards that keep a balance beyond their twelve month expiry period. There is no card maintenance fee for the twelve month expiry period of the card. After that point, maintenance fees continue to be charged until the card balance is $0.
A one-time closure fee, charged if a check is issued to the user for any remaining balance, in the event they close their Reward Pass Prepaid Mastercard account.
A one-time card-reissue fee, charged to users who request for their Reward Pass Prepaid Mastercard to be reissued.
The cardholders will be prompted to undergo a Know Your Customer check once a total order value of £150/€/C$ has been accumulated against their email. A national ID and/or a utility bill from the past 90 days have to be presented for the verification.
The KYC (Know Your Customer) check happens at the first issuance ($0) for EUR,GBP,AUD,CHF and JPY.
There's no associated fees to the cardholder or RG

Reward Pass Redemption Options

	Virtual	Physical
Instant Redemption	✅	❌
Online & In-store Redemption*	✅	✅
Postage & Reissue Fees	❌	✅
Top-up Available	❌	❌

The Reward Pass Prepaid Virtual Mastercard can be added to the merchant’s app to be used for in-store purchases, but the acceptance of the card will be dependent on the merchant’s system. The option to add the Reward Pass Prepaid Mastercard to Google Pay and Apple Pay is already enabled for Reward Pass USD and CAD products. Preliminary launch is Q4 2025 - Q1 2026.

For Reward Pass in China, please note there is a limited range of merchants that this can be redeemed. See here for full details.

Delivery

All physical cards are shipped from the USA with the exception of INR, which are shipped from India. All the cards are shipped within 1-2 days and the expected delivery times are as follows: