Reward Pass for Point Redemption
As Employee Recognition and Reward continues to grow at Reward Gateway, being able to provide reward redemption options in as many countries as possible is critical.
Since introducing multi-country, points-based recognition, we have been growing our Reward Marketplace redemption option. More recently, we have also been looking at additional options which will help expand the global reach of employee reward redemption as widely as possible.
Introducing Reward Pass, this is a Mastercard prepaid card that allows employees to redeem any award they receive as a digital or physical Mastercard. This can then be used to make a purchase wherever Mastercard is accepted, online or directly in a store. Please note that Reward Pass Mastercard is not an eGift Voucher.
Reward Pass can provide an employee reward redemption option in nearly every country across the world.
Reward Pass Client Fees
There will be a one-off additional cost for clients to add Reward Pass to their program (as they would incur if they added any new product to their program). This cost is £5,AUS$10 or US$7.50 per applicable employee per year (to be paid for all eligible employees in the countries that Reward Pass is required for). All transaction fees will be covered by Reward Gateway; no transaction fees will be transferred to the client or employee.
Reward Pass Available Countries
Reward Pass can be added as a redemption option to any country, unless there are financial (banking) sanctions against that country - which very few countries have.
If you would like to explore offering Reward Pass to employees in a country that isn't yet listed, please speak with your Client Success Manager.
List of countries where Reward Pass is currently available: Airtable Global Discounts/Reward - Totals: Global Discounts/Reward - Totals - Airtable
Reward Pass in the UK, US, & Australia
In the UK, US and Australia we have a wide range of redemption options; therefore, there are no plans to introduce Reward Pass in these countries. Please speak with your Client Success Manager if you have any further questions about this.
Virtual Promotional Prepaid Mastercard/Visa USD
For the US, Reward Pass will not be an option because we now have Virtual Promotional Prepaid Mastercard USD and Virtual Promotional Prepaid Visa USD as our preferred prepaid options.
Why are we making this change?
There are no fees associated with Promotional Prepaid Mastercard USD and Virtual Promotional Prepaid Visa USD and it is an improved UX experience for our users.
Here are a few things you should know:
1. This card must be used within 6 months from the time you receive your link.
2. For the Virtual Promotional Prepaid Mastercard, it can be used online, for phone/mail orders, or in stores that accept mobile wallet where Debit Mastercard is accepted.
3. For the Virtual Promotional Prepaid Visa, it can be used online, for phone/mail orders, where Debit Visa is accepted.
4. The Mastercard can be added to a mobile wallet while the Visa card cannot.
5. Top-up is not available.
This change does not impact other Reward Pass products we have live for other countries.
If you have any further questions, then please reach out to our support team.
Reward Pass Currencies
Reward Pass is available in eight different home currencies (see the table below). Each Reward Pass Prepaid Mastercard will be issued in the employee's local currency, where this matches one of Reward Pass's home currencies (e.g. employees based in Canada will receive their Reward Pass Prepaid Mastercard in Canadian Dollars).
If the local currency in the employee's country does not match one of Reward Pass's home currencies, the Reward Pass Prepaid Mastercard will be issued in the most relevant and common currency for that country. In most cases, this will be US Dollar or Euro (e.g. employees based in Argentina will receive their cards in US Dollars). Employees will be able to use their cards in their home country, for purchases in their local currency; however, in this case there is a currency conversion fee that needs to be paid by the employee on each transaction (see the next section for more details).Reward Pass User Fees & Limits by Currency
Currency | Monthly Maintenance Fee * | One-time Closure Fee ** | One-time Reissue Fee *** | Minimum for Virtual | Minimum for Physical | Max Limit | KYC |
US Dollar | N/A | $12.95 | $12.95 | $5 | $20 | $499 | N/A |
Canadian Dollar | C$2.95 | C$10 | C$10 | C$5 | C$20 | C$499 | C$150 |
Euro | €2.95 | €10 | €20 | €5 | €20 | €499 | €150 |
British Pound | £2.95 | £10 | £10 | £5 | £20 | £499 | £150 |
Australian Dollar | A$2.95 | A$10 | A$10 | A$5 | A$20 | A$499 | N/A |
Japanese Yen | ¥295 | ¥1000 | ¥1000 | ¥100 | ¥2500 | ¥49900 | N/A |
Chinese Yuan | CN¥32 | CN¥83 | CN¥83 | CN¥40 | Digital only | CN¥5000 | N/A |
Indian Rupee | N/A | ₹100 | ₹100 | Physical only | ₹100 | ₹10000 | N/A |
If the currency that a purchase is made in is different to the currency the card has been issued in, there will be a currency conversion fee of 2% of the transaction amount. This will be taken from the credit on the Reward Pass Mastercard.
* A card maintenance fee for any cards that keep a balance beyond their twelve month expiry period. There is no card maintenance fee for the twelve month expiry period of the card. After that point, maintenance fees continue to be charged until the card balance is $0.
** A one-time closure fee, charged if a check is issued to the user for any remaining balance, in the event they close their Reward Pass Prepaid Mastercard account.
*** A one-time card-reissue fee, charged to users who request for their Reward Pass Prepaid Mastercard to be reissued.
**** The cardholders will be prompted to undergo a Know Your Customer check once a total order value of 150£/€/C$ has been accumulated against their email. A national ID and/or a utility bill from the past 90 days have to be presented for the verification.
Reward Pass Redemption Options
Virtual | Physical | |
Instant Redemption | ✅ | ❌ |
Online & In-store Redemption* | ✅ | ✅ |
Postage & Reissue Fees | ❌ | ✅ |
Top-up Available | ❌ | ❌ |
*The Reward Pass Prepaid Virtual Mastercard can be added to the merchant’s app to be used for in-store purchases, but the acceptance of the card will be dependent on the merchant’s system. The option to add the Reward Pass Prepaid Mastercard to Google Pay and Apple Pay is already enabled for Reward Pass USD and CAD products. Reward Pass EUR and GBP are planned to be available at some point in late 2025 - 2026 - date TBC by Reward Pass.
Delivery
All physical cards are shipped from the USA with the exception of INR, which are shipped from India. All the cards are shipped within 1-2 days and the expected delivery times are as follows:
- North America - 5-7 days
- UK - 7-10 days
- Europe - up to 15 days
- LATAM, Africa, APAC - up to 15 days
Delivery can take up to 15 days, but delays may apply due to the pandemic and/or the reliability of the local postal services.
Frequently Asked Questions
Can you top up a Reward Pass card?
Can my organization’s branding be added to Reward Pass?
Can I withdraw money from my Reward Pass card?
Can I swap my physical card for a virtual one or vice-versa?
Can I combine several Reward Pass Prepaid Mastercards in my wallet?
Can I use multiple cards on one transaction?
When does a Reward Pass Prepaid Mastercard expire?
Can I get a refund for my Reward Pass Prepaid Mastercard?
I was not able to order a physical card, as the option was not available, why is that?
Why I am asked to verify my identity for my Reward Pass purchase?
Why are my Reward Pass transactions declining and how can I unblock my Reward Pass?
I didn’t get my verification email, what should I do?
I haven’t received the physical card I chose, what should I do?
I think another digital token was sent to me, but I can’t find it. What should I do?