Integrations - Troubleshooting

Introduction

If you have any difficulties with accessing Reward Gateway, receiving emails or using offers on corporate devices our Client Support Team are able to help.

They will require some initial detail from you:

• The date and time the problem occurred
• Detail of any known complexity in the specific IT set-up (e.g. only happening on secure terminals)
• For web access issues:
  • A screenshot (preferably showing the whole screen) of the issue.
  • Browser name and full version number
  • A list of any browser extensions installed
  • External IP address
• For email access issues:
  
  • Any server error logs you can provide.
  • Mail Transfer Agent software name and full version number
  • Anti-spam or anti-malware vendor detail
  • Server IP address

This will let them and our Operations team provide you with a timely response.