Creating a HTTP Archive (HAR) file for troubleshooting

When identifying performance issues, such as bottlenecks and slow load times, and page rendering problems it is sometimes necessary to understand the network requests that are generated by the web browser. A HAR file records this information along with timing information for each resource.

Note: Before sending the HAR file to Reward Gateway's Support Team, ensure that you remove any sensitive information (such as passwords) using a text editor.

Creating a HAR file

You can find instructions about how you can generate a HAR file using different browsers below.

Google Chrome

1. Close all incognito windows in Google Chrome.
2. Open a new incognito window in Google Chrome.
3. Go to View > Developer > Developers Tools.
4. In the Developer Tools pane, choose the Network tab.
5. Check the Preserve Log checkbox to record all interactions.
6. Visit the page and complete the steps that trigger the issue.
7. Choose Download and save the file to your computer: Save as HAR with Content

Internet Explorer

1. Close all InPrivate windows in Internet Explorer.
2. Open a new InPrivate window in Internet Explorer (CTRL + SHIFT + P)
3. Press F12 on your keyboard (or go to Tools > F12 Developer Options > Network)

4. Uncheck the Clear entries on navigate checkbox to record all interactions.

5. Visit the page and complete the steps that trigger the issue.

6. Choose the Network tab and select Export as HAR (CTRL + S)

1. Close all private windows in Firefox.

2. Open a new private window in Firefox.

3. Go to Tools > Developer > Network (or press CTRL + SHIFT + E)

4. Visit the page and complete the steps that trigger the issue.

5. Choose the Network tab and right click and then select Save All As HAR.