SmartHub - See important information about your Programme and Company details in the new "Programme & Company" page

What's New? 

The Company & Details page is now available for SmartHub Administrators via the new "Manage my Programme" section in Reward Manager (Administration Portal).

The page allows you to see important information about your Programme and your Company, like renewal date and employee numbers as well as your Company's address and legal name.

What are your Programme Details?

• Programme Name: This is the name of your Programme, as also referenced in the email communications with your members.
• Total number of Employees: This is the number of Employees your programme has been contracted for. It represents your available Licences.
• Registered Employees: This is current total number of Employees uploaded or integrated with your Programme. The number is updated daily to exclude deprovisioned members and include newly added members. It represents your used Licenses.
• Next Renewal Date: This is the last day your programme will be active, based on your current agreement.
• Client Success Manager: This is the name and email address of your designated Client Success Manager.

Reward Manager

For the Reward Manager "Browse Members" page to match “Registered Employees”, you would need to set the Browse Member search options to have "Status" set to "Eligible" and "Activated" set to "Any".

Note: Note that there could be a delay in the numbers shown in Manage My Programme as there is a daily sync job that updates these numbers. (Or when updates to the scheme happen.)

What are your Company Details?

These include your Company Name and Legal Name as well as physical address, as they are currently in our systems and will be used for invoicing purposes.

What to do if you want to update my Company Details or you have a question about your Programme?

You can either contact our Client Support team or liaise directly with your Client Success Manager, whose email address you will also find and can copy from the page, when clicking on their name.