WalkMe - Terms and Examples

Introduction

This article provides an overview of common WalkMe terms and examples, including Smart Walk-Thrus, Launchers, SmartTips, FAQs, Surveys, and Search. It explains the purpose of each feature so users can better understand the guidance and support tools available within the platform. This article is intended for clients and end users, and may also be useful for anyone looking to become more familiar with how WalkMe features appear and function in Reward Manager.

Smart Walk-Thrus

Step-by-step instructions for a process provided in real-time.

Launchers

A start button that can launch Smart Walk-Thru, Resource, Shuttle, or a Set of Validation SmartTips.

Example 1

Example 2

SmartTips

Subtle guidance to receive additional information on what’s on the page.

Example 1

Example 2

FAQs

Contains a list of FAQs with their respective answers.

Surveys

At the end of the Smart Walk-Thrus to collect feedback for the users' experience.

Search

Search within the Success Portal directly from Reward Manager.

For more information on the applications we have within our guides, see this article What Is WalkMe Apps Overview?