How Cache and Cookies Work
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit.
Cookies are small files that contain information useful to a website — such as a password, preferences, browser, IP Address, date and time of visit, etc. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.
A web cache is an information technology for the temporary storage of web documents to reduce server load and perceived lag. Cache is just a collection of data downloaded to help display a web page.
The browser cache helps you speed up your site and lessen the load on your server – that's all it's used for. Cookies are small text-based files that let you track, identify, or otherwise store information that's unique to each visitor.
What happens after you clear this info
Your apps and web browser store bits of information to speed up your experience using them. Over time, your phone may collect a lot of files you don't really need. You can clear out the files to free up a little storage space on your device. Clearing cache can also help with website behavior issues.
After you clear cache and cookies:
- Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
- If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
- Some sites can seem slower because content, like images, needs to load again.
That is why we would recommend clearing cache and cookies for specific websites/domains (as described step by step below for each browser we support). The RG domains are:
rewardgateway.co.uk
rewardgateway.com.au
rewardgateway.com
rewardgateway.co.nz
rewardgateway.co.ie
mxm.mxmfb.com
rewardgateway.zendesk.com
rewardgateway.net
If you want to find out more about how RG handles cookies check cookies policy please visit the Cookie Policy page which you can access from the options at the bottom of the website or by visiting https://example.rewardgateway.com/CookiePolicy
Why clear cache and cookies
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Deleting the cache data helps to troubleshoot, helps to increase the loading time of web pages and increases the performance of your computer. If the browser doesn't load the new version of the site, even if there have been changes on the site since the last visit, the cache can cause issues with the view. It is a good idea to clear your browser cache because it prevents you from using old forms, protects your personal information, and helps the applications run better on your computer.
Clearing cache & cookies
We support the latest version of Google Chrome which should update automatically when a new version becomes available. If you don't think you’ve got the latest version, you can update Chrome at any time. And for details on how click here.
- On your computer, open Chrome.
- At the top right, click “More ” > “Settings”.
- Under "Privacy and security" click “Cookies and other site data”.
- Click “See all cookies and site data”.
- At the top right, search for the website's name.
- To the right of the site, click “Remove”.
Firefox, Safari, and Microsoft
We support the current and the previous release of Firefox®, Safari®, and the Microsoft® browsers – Microsoft Edge™ and Internet Explorer® 11.
To ensure we stay ahead of the curve, as soon as a new browser version is released, we will already be supporting it. Unfortunately, this also means we will stop supporting the third most recent version and recommend you update as soon as asked to do so.
- Launch Internet Explorer and navigate to the website for which you want to delete cookies and cache.
- Press F12 to launch “Developer Tools” and go to the Network tab.
- To clear cache for the current website, click on “Clear cache” button or press Ctrl + R.
- To delete all cache, go to Internet Options, then under the General Tab > Browsing history, click “Delete”.
- Then select what data to delete.
- To delete files specific to a website, click on “View Files”
- Select “Preferences” under the “Safari” menu.
- Select the “Privacy” tab.
- Select “Manage Website Data”.
- Choose the site that placed the cookies in your browser and select “Remove”.
- Select “Done” when you've deleted all the cookies from Safari.
- In the Menu bar at the top of the screen, click “Firefox” and select “Preferences”.
- Select the “Privacy & Security” panel and go to the “Cookies and Site Data” section.
- Click the “Manage Data” button. The “Manage Cookies and Site Data dialog” will appear.
- In the “Search websites” field, type the name of the site whose cookies you want to remove. Items that match your search will be displayed.
- To remove all cookies and storage data for the website, click “Remove All Shown”.
- To remove selected items, select an entry and click “Remove Selected”.
- Click “Save Changes”.
- In the “Removing Cookies and Site Data confirmation” dialog that opens, click “OK”.
- Close the “about: preferences" page.
- Open Microsoft Edge and select “Settings and more” > “Settings” > “Cookies and site permissions” > “Cookies and site data”.
- Select “See all cookies and site data”.
- Search for the site's cookies you want to remove.