Integrations - How Integrations Are Made Easy at Reward Gateway | Edenred

Overview

At Reward Gateway | Edenred, we know that there are multiple platforms, apps, and logins which are involved in a person's everyday life – including in the world of Human Resources (HR). Our clients have an ecosystem of varied platforms and applications available for their people, and it’s crucial to connect with them all to create the best user experience. We make this process easy and simple through the Integration Dashboard.

We know every client is different, and certain integrations are more important to some than others, however, each of our integrations has one goal in mind – to make the experience easier and more seamless for our clients and their people.

Available integrations include:

• Connecting other systems for easy, automatic transfer of data to our system

• Seamlessly publishing content from your blogs or social wall to your intranet or TV screens

• Integrating apps such as LinkedIn, Facebook, and Google for easy, one-click login

How Clients Can View These Integrations

Through the Integration Dashboard, we've made it easy for our clients to find a list of all of the integrations we have available, as well as a step-by-step guidance document on exactly how this can be set up.

You can see a full list of supported integrations in the article, Integrations - List of All Supported Integrations.

Accessing the Integration Dashboard

To access the Integration Dashboard, clients log into their dedicated administration portal, Reward Manager. The Integration tab is located on the sidebar panel. Clicking on this tab will navigate through to the Integration Dashboard.

The Sections of the Integration Dashboard

The Integration Dashboard has two sections, accessible through the following tabs:

1. Explore – Clients can view all available integration options

2. My Integrations – Clients can view integrations already enabled

Find a Specific Application To Integrate With

Our clients will often already know what they want to integrate with, and can find what they need by searching by name or by category.

Search by Name

Clients can search for an integration by name. It will appear in the results if we support it.

Search by Category

All integrations are grouped into different categories. By clicking Select filter and selecting the right category, clients can see all of the relevant integrations we support.

Enabling an Integration

Each integration is different and involves a different set of workflow steps to complete. To enable an integration, select the integration from the Explore tab.

On the top of the page, we display the workflow steps involved in enabling that particular integration. An example workflow is shown below:

On the right-hand side of the page, there’s a guidance sidebar displaying the related links. This helps anyone setting up an integration with clear step-by-step guides and FAQs.

Once all of the steps are complete, the integration will be automatically added to the program, making it active and ready for use straight away.

Most Integrations Don't Need Technical Assistance 

The majority of integrations we support require minimal effort and, with our detailed guides, there will be no need for technical help. However, there may be a few integrations that require some technical expertise.

We advise our clients to always refer to our supporting guides when setting up any integration, and if they need additional help, we’re always on hand via their dedicated Client Success Manager or the Client Support Team.

Current Integrations

Let Us Know if You Can't Find What You Need on the Integration Dashboard

We are always listening to our clients to make sure we evolve the Integration Dashboard to have the integrations that will be most useful. If our clients are looking for an integration we do not currently host, they simply need to contact their Customer Success Manager who will pass this feedback to our Integrations team and keep you in the loop with progress.