Integrations - Sending Recognition Using Microsoft Teams

Introduction

With the Connect+ integration for Microsoft Teams, you can send recognition directly within Teams! Simply log in to your Office 365 account and access the team where the Connect+ app has been installed by your Administrator. If you cannot find the Team it has been installed in, choose Apps on your sidebar and search for Connect+ to get started.

Alerts will be generated each time there is a new recognition message posted on your programme as well as for each recognition given through Microsoft Teams. Alerts will be sent to a pre-defined channel your Administrator has chosen. There are several ways of sending recognition to other users via the Connect+ integration, which are detailed below.

NOTE: The Microsoft Teams integration requires clients to have the Social Wall enabled on their platform. Clients who do not have this feature enabled will not be able to send recognition through Microsoft Teams.

Option 1: Sending Recognition via the Connect+ Bot

Click ... on your left-hand sidebar and search for Connect+ (You may find that your Connect+ App has already been pinned to your sidebar by your Administrator).

Select Connect+ from the list. This would now engage you in a 1-to-1 conversation with the Connect+ bot.

Select Recognise and then press Send.

If you've never used the Connect+ App before, you will get a message asking you to Sign In to your account.

Click Sign In and log in to your Reward Gateway programme using your credentials. You will be asked to type in the email address that you used to sign up for your account and the related password, or in some cases you may be sent a one-time passcode to your email address to verify your account.

If you have not already signed up to use your Reward Gateway programme, you may have to do this first by visiting your Reward Gateway programme on a web browser and registering to get access options. During the authentication process, you will be asked to authorize your Reward Gateway account. This will give Microsoft Teams access to your account details on Reward Gateway, thereby allowing you to action things straight from within Microsoft Teams.

Once this process is done, you should automatically get a form where you can send out a recognition! More on that later!

Note: If you had already used the Connect+ App on Microsoft Teams, you will not have to go through the above steps and will get a message from the bot that allows you to send recognition out directly by clicking Send Recognition as shown below.

Option 2: Sending Recognition via the Task Bar

You can also send recognition directly by clicking Connect+ on your Taskbar. A pop-up window will appear and show you a form that allows you to send out recognition.

Option 3: Sending Recognition By Tagging the Connect+ Bot in a Message Thread

Alternatively, you can send recognition by directly tagging the Connect+ bot in a message thread of your choice. This will open a pop-up window and allow you to send out recognition.

All of the above options mentioned will open a pop-up window that allows you to send out your recognition, which will look like this.

Select the recipient you want to send the recognition out to, type in a message, pick the recognition you would like to send, and select either Send and Share or Send Privately. This will now send out this recognition to your recipient immediately as well as notify them.

Note: Privately sent recognitions are not shared back into an Microsoft Teams channel.