Redeeming awards received through Scheduled Recognition

Scheduled Recognition automates the experience of recognizing key milestones that are meaningful to employees and the business. 

As part of their Scheduled Recognition programs, organizations can set up awards to celebrate:

• Long service milestones
• Birthdays
• Custom events occurring in the future (e.g. public holidays, Employee Appreciation Day, dates meaningful to their business, etc.)

Personalizing the reward experience

Organizations can add branded artwork and a personal message for each event they are recognising. For each scheduled award, all recipients will receive the same artwork and message.

Importantly, award recipients can then choose where to spend their award amount from a huge range of big name in-store and online retailers. Employees can purchase gift cards and vouchers on the platform, which can then be used to buy the items they wish.

Reward Gateway offers a huge amount of choice, meaning that an employee can always choose something of value to them and relevant to their life stage. For example, a graduate on their first job may have very different expectations of what ‘an award’ means to them than a family-focused employee raising their second child. Once the retailer is selected, their voucher is available to use straight away, removing any time or choice barriers to engagement and enabling an impactful gesture of appreciation.

Proactive alerts and instant redemption

The system carries out daily checks for scheduled awards, so that any awards that are due to be sent on each day can be delivered to recipients between 7am and 9am in their timezone (the timezone is logged in their account on the platform). Users who have not yet registered to the platform yet will receive the awards at the correct time in the program's timezone (e.g. UK time for a UK program).

All scheduled awards, regardless of milestone and monetary value, are sent privately and not shared on the Social Wall. As the awards are sent privately, Line Managers will not receive alerts when their direct reports receive scheduled recognition.

Employees who receive a scheduled award will be notified via email (if their email address is linked to their account) and onsite alert. This ensures that employees who are eligible but haven’t yet registered to the platform don’t miss out on their recognition: when they first register, they will immediately find the award on the website, and will be able to access it through an onsite alert (Recognition & Reward (R&R) Alerts List). 

This is an example of the email employees will receive, with the program name (in this example, "My Recognition") displayed as the sender by default:

Emails and onsite alerts will prompt them to visit a landing page on the platform, where they can see their award and recognition message. If the award is non-monetary, the landing page will not mention the award value, or provide a link to award redemption options.

Examples of both versions of the page are below.

Monetary award

Non-monetary award

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To make sure the award receiving experience is as smooth as can be, the monetary amount of the award is added to their recognition balance the moment the award is sent. This means that they'll find it on their account as soon as they log in to see the award, and can spend it at any time.

Watch the video below to see the full Scheduled Recognition receiving journey.

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Note: this is the standard award receiving process as of 19 September 2020. A small number of clients are still using a manual award claiming process, and will need to move to the automated award receiving process before they can use Scheduled Recognition. Please speak with your Client Success Manager if you have any questions about this.

Flexibility to spend awards at any time

Employees can see their recognition balance by selecting "See award options" on the award landing page, or visiting their Account Settings page on the platform.

They will then be able to choose whether to spend all of their award immediately, part spend it, or leave the award value in their balance until they have accrued more awards. This allows them to build up a larger balance they can use for larger purchases.

Once ready, they can choose to redeem their award with multiple different retailers (depending on the country they are based in), helping to create a highly useful, relevant and beneficial experience for every single employee. 

Availability & Cost

Scheduled Recognition can be used for non-monetary awards in any country. Currently, redemption options for monetary awards are available in the countries listed below.

• UK (including selected retailers in Jersey, Guernsey, Isle of Man and Gibraltar)
• US (including selected retailers in Puerto Rico)
• Australia
• Argentina
• Austria
• Bangladesh
• Belgium
• Brazil
• Canada
• China
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Guatemala
• Hong Kong
• India
• Ireland
• Israel
• Italy
• Kenya
• Japan
• Luxembourg
• Macao
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Peru
• Philippines
• Poland
• Portugal
• Russia
• Singapore
• South Africa
• Spain
• Sweden
• Switzerland
• United Arab Emirates (UAE)

Also read Which countries is SmartAwards™ available in?

SmartAwards™ is a chargeable product, and the only additional cost for Scheduled Recognition is that of the shopping voucher awards themselves.  

More information

For Scheduled Recognition pricing or activation inquiries, our Consultants, Account Managers, and Client Success Managers are here to help. Send us a message and we’ll respond within 24 hours.