What is the Help Center?

The Help Center is the main global platform where support and information can be found for all our products and services. The Help Center aims to provide sufficient information to allow users to self-serve and resolve their issues rather than raising a formal support request.

The site can be accessed by a variety of users - from those providing admin/configuration support for their teams, to end users looking for overviews or how-to guides on how certain features work.

You can search for information via the main search bar on the home page, or by navigating through the Categories and Sections and searching for specific Knowledge Articles.

The kind of content you can expect to find is:

• Overviews, general broad-purpose overviews of a product or service
• Cheat sheets, providing quick starter 1 pagers
• How-to guides, helping you to get going or walking you through a tool
• FAQs, for those burning questions you need quick answers to
• Troubleshooting, providing clarity and context for any error codes or problems you might face

The site is intended to be dynamic, with content being added frequently as products and services evolve. It should always be your first port of call if you have an issue, a question, or if you just need a guide to get started with something.

Content on the site can be downloaded and saved as a webpage or PDF for future offline use, but keep in mind that it will not reflect any changes made to the article since the time of the download.