Car Benefit - process flow for UK only

About Car Benefit

This shows the end-to-end process of ordering a car through Car Benefit.

1. RG receives membership data from the client:
   • keeps different payrolls
   • keeps salary data for every user
   • keeps other benefit selections
   • segments the product
2. User logs into the benefits platform and navigates to the Car Benefit page
3. RG sends the user to the Tusker platform (via SSO)
4. User lands on the Tusker platform
   • Tusker collects additional information upon first login:
     1. email address
     2. salary data used to filter the visible cars
5. User browses the list of available cars
   • Cars are filtered in advanced based on CO2 emissions (client preference)
6. User selects a vehicle, configures it and clicks "Calculate quote" (via API)
   • Tusker sends an affordability check request to RG to make sure the person can afford the car
7. RG runs an affordability check and returns a positive response.
   • In case the user can't afford the vehicle, they're asked to choose another vehicle
8. User completes the order:
   1. Tusker informs RG that the order has been placed (via API)
   2. RG creates the pending order, blocks the amount and displays it on the page
   3. Tusker sends the order to the client for approval
   4. Client reviews and approves the order
9. Tusker orders the car and informs RG
   • In case the client rejects the order, Tusker will inform RG and the user. RG would then unblock the amount and reject the order
   • RG updates the order status to “Pending - On order” (via API)
10. Tusker receives an expected delivery date
    • RG updates the order status to “Pending - Expecting delivery” (via API)
11. Car gets delivered
    • RG updates the order status to “Confirmed - Car delivered” (via API)
    • Tusker sends the deduction report to the client

Happy driving!