What is an Employee Assistance Programme?
An Employee Assistance Programme (EAP) is an employee benefit that provides confidential support to employees with any personal problems and/or work-related problems that may be impacting their job performance, health, and mental and/or emotional wellbeing.
An EAP benefit can help you:
- Support your employees to remain healthy, happy and productive
- Reduce workplace stress, foster a positive atmosphere, and encourage better wellbeing
- Attract and retain the best talent—when people know you’re a caring employer, they’re more likely to reward you with loyalty.
Health Assured EAP benefit
Reward Gateway partners with Health Assured to provide a market-leading EAP benefit to our clients. Health Assured provides a complete support network that offers expert advice and compassionate guidance covering a wide variety of issues, 24 hours a day, 7 days a week, whether this support is ‘reactive’ at the point of crisis, or proactive and preventative to deliver the best possible outcomes for the employee.
Health Assured’s EAP offering includes:
- Unlimited access to 24/7/365 confidential telephone helpline
- Online health and wellbeing portal, including WisdomAI, Health Assured’s revolutionary platform that pools together mental health knowledge using powerful artificial intelligence and guidance from professional counsellors (more information on WisdomAI can be found here).
- In-house, dedicated legal information team including debt & financial information
- Manager consultancy and support
- Coverage for dependants within HMRC guidelines (16-24 & in full-time education)
- In-house medical team to provide support and guidance
- Family advice line on topics such as childcare or eldercare
- Full case management protocols for all structured counselling cases
- Flexible sessions model (for products that qualify for structured support)
Options for offering and pricing the Employee Assistance benefit
|
Helpline Only |
Essential EAP (6) £2.00 |
Complete EAP (6) £7.00 |
Complete EAP (8) £8.00 |
Whistleblowing £1.00 |
| 24/7/365 Confidential telephone helpline | 24/7/365 Confidential telephone helpline | 24/7/365 Confidential telephone helpline | 24/7/365 Confidential telephone helpline | 24/7/365 Confidential telephone helpline |
| Legal information services | Legal information services | Legal information services | Legal information services | Whistleblowing form, ensuring that info is captured during the call |
| Manager consultancy and support | Manager consultancy and support | Manager consultancy and support | Manager consultancy and support | Manager consultancy and support |
| Debt and financial information | Debt and financial information | Debt and financial information | Debt and financial information | Date disclosure sent to named contact within the org |
| Electronic promotional materials | Electronic promotional materials | Electronic promotional materials | Electronic promotional materials | Electronic promotional materials |
| Monthly well-being newsletter | Monthly well-being newsletter | Monthly well-being newsletter | Monthly well-being newsletter | Monthly well-being newsletter |
| Telephone advice relating to critical incidents | Telephone advice relating to critical incidents | Telephone advice relating to critical incidents | Telephone advice relating to critical incidents | |
| Online Health and Wellbeing Portal | Online Health and Wellbeing Portal | Online Health and Wellbeing Portal | Online Health and Wellbeing Portal | |
| Triage and Clinical Assessment | Triage and Clinical Assessment | Triage and Clinical Assessment | ||
| Full Case Management Protocols | Full Case Management Protocols | Full Case Management Protocols | ||
| Multidisciplinary referrals (self, Manager, HR) | Multidisciplinary referrals (self, Manager, HR) | Multidisciplinary referrals (self, Manager, HR) | ||
| Up to six Online or Telephone Counselling | Up to six Face-to-face Online or Telephone Counselling | Up to eight Face-to-face Online or Telephone Counselling | ||
| Health Assured app | Health Assured app | Health Assured app |
Adding the EAP to your Reward Gateway platform
Adding the EAP to your Reward Gateway platform makes it easier for employees to discover this benefit and, importantly, simple to access. Your EAP can be added either to:
- Your main SmartHub with a homepage tile and/or a dedicated page explaining this benefit to your employees, providing information on how to access EAP support.
- Your Wellbeing Centre, with a dedicated section (as below).
Next steps
To discuss adding an EAP to your employee benefits offering or moving your existing EAP to Health Assured, please get in touch with your Reward Gateway Account Manager or Client Success Manager to chat through the options.