Employee Assistance Programme - Health Assured - Partnership Overview (UK Only)

Introduction

Balancing everyday life, the requirements of work and home, can create pressures for all of us. Change the way you support employees by providing access to a confidential 24/7 support service with an employee assistance programme (EAP).

Background

Reward Gateway | Edenred  partners with Health Assured for over 5 years to provide a benefit designed to help our clients and their employees deal with personal and professional problems that could be affecting home or work life, health and general wellbeing.
The EAP service provides expert advice and compassionate guidance 24/7. Health Assured strongly believes in providing an EAP service that offers:

• Reactive support in a time of need
• Proactive and preventative support to deliver the best possible outcomes
• In-house, dedicated legal information team including debt & financial information
• Coverage for dependants within HMRC guidelines (16-24 & in full-time education)
• In-house medical team to provide support and guidance

Proposition Summary

Health Assured provides access to an enhanced EAP, to support employees with creating a balanced and productive lifestyle:

• A 24/7, 365 confidential helpline, with calls answered by experienced in-house counsellors, legal and financial specialists
• Helpline dedicated to Reward Gateway | Edenred clients
• Our Wisdom app and online personalised wellbeing content, including videos, webinars, mini health checks, health coaching and live chat with available option to request a call back
• Reporting analytics, management information and organisational benchmarking
• Counselling support
• Work related issues including management, stress, workplace, relationships, bullying and harassment
• Family, Marital and relationship issues
• Substance and alcohol misuse/dependency
• Bereavement
• Retirement
• Domestic abuse
• Health, critical illness and bereavement
• Lifestyle, exercise, diet and general wellbeing
• Personal legal information
• Medical information (available Monday to Friday, between 9am and 5pm)
• Telephone advice relating to critical incidents
• Management support
• Legal Information

Why Employers Need Health Assured’s EAP

• Invest in employee wellbeing 
• Increase employee retention rates by as much as 4.5x
• EAP provides your organisation with greater health and wellbeing security. Creating a healthier, happier workforce more productive workforce
• Without EAP in place businesses are exposed to potential claims for disability discrimination 
• Utilise a service from a highly accredited partner:
  • ISOs - 27001, 14001, 45001, 50001, 9001
  • Cyber Essentials and Plus
  • EAPA and BACP member
  • And  more!

Why Employees Need Health Assured’s EAP

• Professional and confidential support with a dedicated helpline available 24/7
• Balancing everyday life with preventive support in place
• Address issues before they arise and strengthen mental health
• Online portal: a comprehensive library of resources to help you get through life’s challenges.
• Intuitive learning tools to build mental resilience and advocate for better mental health in your lifestyle and workplace.

Case Studies

Don’t just take our word for it, check out these case studies as well!

Next Steps

This service can be added directly to your Reward Gateway | Edenred contract.

You can read more about the varying EAP packages here but please reach out to your dedicated Account Manager if you have further questions or would like to add this to your contract.