Travel Benefit - Travel Accounts | FAQs

Is there a cost for adding this benefit to our Portal?

There are no platform fees for employers, which means you’ll never have to pay for employees who never use the products.

• Reward Gateway doesn't charge the client for the service
• Travel Accounts don't charge the client

What Product do I need to have from Reward Gateway to introduce this benefit?

As this is a net deducted benefit, we will need to use our SmartPay tool to manage the application ( approvals) and generate the deduction report sent to you and Travel Accounts.

Can an employee cancel the benefit?

Cancellations are only allowed before the next deduction report is generated.

How are cancellations managed?

Cancelled applications are forwarded to Travel Accounts with the following Supplier deduction report generated from RG. With this, the Travel account for that employee is closed.

Cancelled applications are sent to the client on the following Deduction report ( with approved applications) with this the client is notified that the deductions shouldn’t accrue for that Employee.

Is the holiday protected?

Yes. Travel Accounts work with Inspire Travel and have full IATA, ATOL and ABTA licenses meaning that your employees are protected from the moment they purchase their holiday to the moment they return, so they can relax and look forward to their holiday.

Do employees need travel insurance?

It is recommended that they take out a policy of insurance just so they would if they were booking from any other holiday provider.

Can employees spend more than their Travel Account amount on their holiday?

Yes, this will be in line with the terms and conditions of a specific holiday, meaning that it may be possible to spread the additional cost, using your Travel Account for part of the booking, or they may be required to pay the balance at the time of booking. It will depend on the type of holiday they book and the terms of the provider. It is also possible to use multiple Travel Accounts for one booking.

When do employees need to book their holiday By?

They have 24 months to redeem their Travel Account voucher once it has been issued.

When can employees select this benefit?

They can opt into the benefit at any point. The cost will be deducted from their our net pay over 12 months, even if this rolls over into the next benefit year.

What happens if an employee leaves the company?

The remaining annual balance for the cost of their benefit will be taken from their final salary, from their net pay.