Reviewing and measuring custom built and templated surveys – RG Help Center

As soon as your survey has been created and published, you can view the reporting. Survey reports become live from the very first minute that your survey is activated, and they stay updated in real time.

To reach the reporting section, log in to Reward Manager, select Smart Products, then Employee Surveys. Then, go to the survey you want to check and select Tools -> Reports.

You can also access the reporting by following the link on the email digest, if you've selected to receive these.

Survey reporting dashboard

The survey reporting dashboard shows key information. We'll run through it in more detail below:

1. Select survey and export data

From the reporting dashboard, you can select a survey from the drop-down menu and view the results. All of your custom built surveys and surveys from templates will appear in this list.

You can also export survey results in '.CSV' format and process them with Google Sheets, Excel or any other spreadsheet format software. Clicking the "Export" button will save a file on your computer. Check your 'Downloads' folder for a file named "Survey-number-Report.csv".

The first column shows the respondent's email address (if the survey was not sent as anonymous). The second column shows the date and time that this response was given. The following columns contain all answers to the survey questions provided by the respondents.

2. Summary information

Back on the reporting dashboard, you'll see a row highlighting key information about the number of people who have responded, the survey type (sent via web link or email), the start date and end date.

This same information can be received by email on a daily, weekly or monthly timeframe. Add your email address during the survey setup and you'll get this highlight information on the performance and latest results for your survey straight to your inbox.

These emails can also be sent to any number of colleagues who wish to be kept up to date on the survey's performance.

The email gives a clear, simple summary of the survey's overall response rate to date.

If you wish to check the full, detailed report, click the green, "See detailed report" button and you'll be guided to the full reporting page.

3. Filtering data

Filters are available for clients in order to find any information, related to a particular group.

When the button "Add filters" is pressed, 2 search fields appear. From the first one, you can select a question and clicking on the dropdown of the second field, lets you select as many criteria as you wish.

Doing this will filter the reporting according to only the given criteria.

4.Question results

The reporting for each type of question is illustrated via a chart providing a clear visual representation of the data.

Single choice question responses are presented by a pie chart. All possible answers are listed on the right-hand side with the response percentage for each choice. By clicking any answer on the right you can remove it from appearing on the chart. The survey question, number of people who responded, and whether the question is required or not can be seen in the bar above.

Multiple choice questions are shown in a bar chart, with all choices displayed on the left axis. Each bar shows the number of responses and total percentage. By comparing these charts, it can be a good way to check trends and to track strengths and weaknesses.

'Open answer question' shows the different text responses in a table-like format.

Rating questions differ in symbols and scales used, but in the reports, they always present the average score, response number, and percentage, as shown below.

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