How to enable new languages on a programme

Programme configuration

In order to enable languages on a programme, you must:

1. Visit the programme (scheme) page

2. Click 'General Settings' and 'Manage Languages' - here, you can enable new languages for the programme

Here you will see the latest list of languages supported on the Reward Gateway platform:

3. Now, the language drop-down will appear for your members (once selected, it is remembered across sessions and devices)

Important notes:

• As of June 2024, only French, Dutch and Italian languages have had human translators validate the quality of the automated translations. This list will grow in the future.
• User or client generated content (e.g. SmartHub tiles, SmartHub Pages, Menu items, Blogs) should be manually added in each language. This is by design, as automated translations are not 100% accurate.
• Segmentation is a powerful tool in localising the content on your platform, including SmartHub layouts / tiles, SmartHub Pages and Blogs. 

Language codes in membership uploads

Listed below is a set of languages supported by all Reward Gateway Platforms. An ISO language code MUST be passed with an eligibility file for these to be set as the preferred language for a member.

Important notes:

• In the table above, 'recommended' languages have not only been machine translated, but also verified and improved by human translators.
• Separately to 'Preferred Language' you can use the 'Country Code' field (2-letter codes) to set the location of an employee. You can find the full list of 2-letter codes here. 
• As of July 2024, The 'License Country' field (3-letter codes) is still supported in membership uploads. However, we recommend using 'Country Code' (2-letter codes) in alignment with the latest ISO standards.