Introduction
Reward Manager supports multiple languages. This article will take you through how to add new languages if you need to do so.
Programme Configuration
In order to enable languages on a programme, you must:
1. Visit the programme (scheme) page
2. Click General Settings > Manage Languages
Here, you can enable new languages for the programme
Here you will see the latest list of languages supported on the Reward Gateway platform:
3. The language drop-down will appear for your members.
Once selected, it is remembered across sessions and devices.
Important notes:
- As of June 2024, only French, Dutch and Italian languages have had human translators validate the quality of the automated translations. This list will grow in the future.
- User or client generated content (e.g. SmartHub tiles, SmartHub Pages, Menu items, Blogs) should be manually added in each language. This is by design, as automated translations are not 100% accurate.
- Segmentation is a powerful tool in localising the content on your platform, including SmartHub layouts / tiles, SmartHub Pages and Blogs.
Language Codes in Membership Uploads
Listed below is a set of languages supported by all Reward Gateway Platforms. An ISO language code MUST be passed with an eligibility file for these to be set as the preferred language for a member.
| Language | Language Code |
| Chinese (China) | zh_CN |
| Chinese (Taiwan) | zh_TW |
| Dutch (Belgium) | nl_BE |
| Dutch (Netherlands) | nl_NL |
| English (Australia) | en_AU |
| English (Belgium) | en_BE |
| English (Bulgaria) | en_BG |
| English (Canada) | en_CA |
| English (Ireland) | en_IE |
| English (Luxembourg) | en_LU |
| English (New Zealand) | en_NZ |
| English (Singapore) | en_SG |
| English (United Kingdom) | en_GB |
| English (United States) | en_US |
| French (Belgium) | fr_BE |
| French (Canada) | fr_CA |
| French (France) | fr_FR |
| French (Luxembourg) | fr_LU |
| German (Germany) | de_DE |
| German (Luxembourg) | de_LU |
| Indonesian (Indonesia) | id_ID |
| Italian (Italy) | it_IT |
| Japanese (Japan) | ja_JP |
| Latvian (Latvia) | lv_LV |
| Polish (Poland) | pl_PL |
| Portuguese (Brazil) | pt_BR |
| Portuguese (Portugal) | pt_PT |
| Romanian (Romania) | ro_RO |
| Slovak (Slovakia) | sk_SK |
| Spanish (Mexico) | es_MX |
| Spanish (Spain) | es_ES |
| Spanish (United States) | es_US |
| Thai (Thailand) | th_TH |
| Turkish | tr_TR |
| Welsh (United Kingdom) | cy_GB |
Important notes:
- In the table above, 'recommended' languages have not only been machine translated, but also verified and improved by human translators.
- Separately to 'Preferred Language' you can use the 'Country Code' field (2-letter codes) to set the location of an employee. You can find the full list of 2-letter codes here.
- As of July 2024, The 'License Country' field (3-letter codes) is still supported in membership uploads. However, we recommend using 'Country Code' (2-letter codes) in alignment with the latest ISO standards.
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