Programme Configuration
In order to enable languages on a programme, you must:
1. Visit the programme (scheme) page
2. Click General Settings > Manage Languages
Here, you can enable new languages for the programme
Here you will see the latest list of languages supported on the Reward Gateway platform:
3. The language drop-down will appear for your members.
Once selected, it is remembered across sessions and devices.
Important notes:
- As of June 2024, only French, Dutch and Italian languages have had human translators validate the quality of the automated translations. This list will grow in the future.
- User or client generated content (e.g. SmartHub tiles, SmartHub Pages, Menu items, Blogs) should be manually added in each language. This is by design, as automated translations are not 100% accurate.
- Segmentation is a powerful tool in localising the content on your platform, including SmartHub layouts / tiles, SmartHub Pages and Blogs.
Language Codes in Membership Uploads
Listed below is a set of languages supported by all Reward Gateway Platforms. An ISO language code MUST be passed with an eligibility file for these to be set as the preferred language for a member.
| Language | Language Code |
| Chinese (China) | zh_CN |
| Chinese (Taiwan) | zh_TW |
| Dutch (Belgium) | nl_BE |
| Dutch (Netherlands) | nl_NL |
| English (Australia) | en_AU |
| English (Belgium) | en_BE |
| English (Bulgaria) | en_BG |
| English (Canada) | en_CA |
| English (Ireland) | en_IE |
| English (Luxembourg) | en_LU |
| English (New Zealand) | en_NZ |
| English (Singapore) | en_SG |
| English (United Kingdom) | en_GB |
| English (United States) | en_US |
| French (Belgium) | fr_BE |
| French (Canada) | fr_CA |
| French (France) | fr_FR |
| French (Luxembourg) | fr_LU |
| German (Germany) | de_DE |
| German (Luxembourg) | de_LU |
| Indonesian (Indonesia) | id_ID |
| Italian (Italy) | it_IT |
| Japanese (Japan) | ja_JP |
| Latvian (Latvia) | lv_LV |
| Polish (Poland) | pl_PL |
| Portuguese (Portugal) | pt_PT |
| Romanian (Romania) | ro_RO |
| Slovak (Slovakia) | sk_SK |
| Spanish (Mexico) | es_MX |
| Spanish (Spain) | es_ES |
| Spanish (United States) | es_US |
| Thai (Thailand) | th_TH |
| Welsh (United Kingdom) | cy_GB |
Important notes:
- In the table above, 'recommended' languages have not only been machine translated, but also verified and improved by human translators.
- Separately to 'Preferred Language' you can use the 'Country Code' field (2-letter codes) to set the location of an employee. You can find the full list of 2-letter codes here.
- As of July 2024, The 'License Country' field (3-letter codes) is still supported in membership uploads. However, we recommend using 'Country Code' (2-letter codes) in alignment with the latest ISO standards.
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