Account Setup and Security FAQs

Open your phone’s web browser and go to boomforrgpeople.rewardgateway.co.uk, then enter your login details as you would on a desktop device.

The mobile site has been tested on all major mobile operating systems, including iOS, Android, Windows Phone, and BlackBerry. It should work smoothly on most devices, regardless of the operating system.

It's crucial to create a strong, secure password and keep it protected. Avoid using obvious details like your birthdate or family names. Instead, think of your password as a "passphrase" by combining 3-5 random, unrelated words. Increase complexity by adding numbers, capital letters, and special characters.

Follow any specific guidelines next to the password update form, such as including special characters or meeting a minimum length. Memorize your password—don’t write it down or share it with others. Also, avoid using the same password for your email or other accounts.

Boom! is highly secure, with every page protected by SSL encryption. You can verify this by checking the URL—if it starts with "https," it means the connection is encrypted and secure.

If you're not receiving Boom! emails, check your spam or junk folder, as well as your email's social and promotional tabs. Email providers sometimes filter messages from new sources into these folders.

Ensure that your provider isn't blocking emails from txn.mail.rewardgateway.net. If you're using a work email, this may require assistance from your IT team.

Also, allow some time for the email to arrive before requesting it again, as delivery may occasionally be delayed due to your provider’s security settings.

To quickly regain access to your account:

1. Visit the Account Recovery page.
2. Enter the email you used to register.
3. We’ll send a verification code to your email to confirm you’re the account owner. Please allow some time for the email to arrive. If you don’t receive it, click the Resend code link.
4. Enter the verification code in the designated field and press Continue.
5. Choose how you'd like to log in: either reset your password or skip this step and log in immediately.

Enjoy the benefits of Boom!

To update your account details, go to the My Account tab where you can update your home address, email address, and telephone number.