My Device Isn't Listed. Can I Still Participate?

Learn how to use a device that doesn't directly connect to Wellbeing+ to participate in your challenges.

After reviewing whether your device is compatible with Wellbeing+ here, you realize that it's not on the list. What now?

Here are 3 ways you can still participate in your challenges on Wellbeing+:

Use your phone as a bridge between your device and Wellbeing+

For iPhone users:

1. Check to see if your device's app can send steps to the Apple Health app. This option can be found in the Settings menu of your device's app if it's available.
2. Follow the prompts to connect your device's app to Apple Health. Confirm that steps are showing correctly in Apple Health from your device app to make sure the connection is working.
3. Moving forward, to sync successfully, please open your device's app first > then Apple Health > then Wellbeing+ to make sure steps are syncing correctly. You can also learn to sync with Apple Health by referencing this guide.

For Android users:

1. Check to see if your device's app can send steps to the Health Connect app. Typically, this option can be found in the Settings menu of your device's app if it's available.
2. Follow the prompts to connect your device's app to Health Connect. You can find a list of compatible applications here.
3. Moving forward, to sync successfully, please open your device's app first > then Wellbeing+ to make sure steps are syncing correctly. You can also learn to sync with Health Connect by referencing this guide.

Note: These options may work for Oura, Peloton, etc. However, it does require your device app to reliably send step data into Health Connect/Apple Health. If your device app can't reliably send data into Health Connect/Apple Health, we'd suggest using one of the other 2 options listed below

Use your phone as your fitness tracking device

If you don't have a fitness tracking device or the device you use can't send data into Apple Health/Health Connect, you can use your mobile phone as your fitness tracker to sync steps to Wellbeing+. Note: With this option, you'll need to carry your phone with you in order to track your activity data.

To use your iPhone as your tracking device, follow this guide to connect to Wellbeing+.

To use your Android phone as your tracking device, follow this guide to connect to Wellbeing+.

Use manual activity entry to directly input data into Wellbeing+
To learn about manual activity entry, review the article here.

Note: It is up to your challenge admin to enable manual activity entry. If you do not see the option to add activity, it is not allowed for your challenge.

Questions?
If you need more help, please don't hesitate to reach out to our support team for assistance!