Overview
This article explains how to sync your steps data into your Wellbeing+ account
Apple Health and Apple Watch users*:
Wellbeing+ syncs your steps data directly from the Apple Health app on your phone. To sync your steps to your Wellbeing+ account, you only need to open the Wellbeing+ app on your phone.
*Please note: Apple Health and Apple Watch users must sync from the Wellbeing+ app (not the website).
All other devices:
Wellbeing+ syncs your steps data from your device's cloud server online (not directly from your device or the corresponding app). To sync your steps to Wellbeing+, you need to first make sure they're available in the cloud.
To do this: open your device app on your phone. For example, open the Fitbit app. Pull down the screen to refresh (touch the top of the screen and drag your finger down) and this will push your data into the Fitbit cloud. Next, open the Wellbeing+ app and your steps will sync.
General Syncing Information
To sync steps data into your Wellbeing+ account, you will need to open the Wellbeing+ app on your phone, or go to the Wellbeing+ website. Wellbeing+ cannot sync your steps data if you do not open the Wellbeing+ app or website.
We recommend syncing several times a day to keep your data up to date in your challenges. All Wellbeing+ challenges have a 72-hour grace period after the challenge ends to give you extra time sync your final steps.
If you are missing steps for multiple days in your challenge, please reach out to your challenge admin(s) for assistance. They can adjust any step totals, up to 30 days back, at their discretion.
If you do not see your activity update after several sync attempts, please reach out to Wellbeing+ support for assistance. We will assist you with any syncing questions.