Hybrid Onboarding - How a Member Can Register & Activate Their Account

Introduction

This guide will cover how to register and activate a new account after Hybrid Onboarding is enabled. The article will also explain the member registration journey and gives information on what to do if you have forgotten your email or password. This article is useful to all members who need to register or activate an account. 

Background

Hybrid Onboarding allows a member to register and activate their account, without having a work email address.

The initial configuration of Hybrid Onboarding would need to have been done first, Client Support can facilitate that. Your system administrator should have raised a request with Client Support for this to be set up before and completed before you proceed with registration.

Before Members Can Register

After Hybrid Onboarding is set up, the Administrator will also have to map the license field (Payroll Number) and the verification field (Custom Question Identifier).

Once these are completed, the member can follow the below journey to register.

Member Registration Journey

1. From the platform landing page, click on Register to get access

2. Fill in the details on the Get access page:

If the details are incorrect, you will need to know your Payroll Number

3. Click the Know your Payroll Number is correct? Request Access link:

4. Fill in your credentials and request access to the platform.

Note: The request would be received by the platform administrator in Reward Manager

Forgotten Email Address

1. If you have forgotten which email address you used to register, click the Forgotten which email address you used? link:

2. You can then fill in your Payroll Number, Verification Field and Last Name

Forgotten Password

If you have forgotten your password, this can be reset by clicking on the Activate Your Account and Recover Your Password link: