SmartSpending - FAQs - What Happens With an Employee’s Order After Placing a Transaction That Is Classified as Fraudulent?

When it comes to making purchases, we aim to provide the best experience possible. To achieve this we need to have security as a top priority. Depending on various parameters of the employee’s accounts, on rare occasions, some of the orders might be queued for revision. It usually takes minutes for the anti-fraud check to be completed, but in some cases, when we need to investigate, it can take more time.

If an employee’s order gets queued, the transaction is being successfully processed and the amount is withdrawn from the employee’s payment account. We will let the employees know at the checkout that we need to perform this check and they will be notified via email once it’s completed. Until the transaction is confirmed as not fraudulent, the employees won’t be able to view and access the purchased items.