Clients can only view applications for Tusker (CarBenefit) in SmartPay, but they cannot amend, reject, or accept applications in SmartPay. This is because Tusker (CarBenefit) uses an API to connect with SmartPay and the processes are automated. The provider is sending requests to our system based on the affordability checker via the API and the status of the applications is updated accordingly, which is why manual amends are not available/allowed.
Car Benefit - SmartPay Tusker Applications FAQ - Can Clients View, Amend, Reject or Accept Applications for Tusker (Car Benefit) in SmartPay?
