Car Benefit - FAQs - Is Auto-Approval Available on Tusker for RG Clients? (for UK only)

With this question, it’s important to differentiate between what ‘Auto-approval’ means for Tusker on SmartPay compared to what it normally means for other SmartPay products.

• Tusker applications cannot be auto-approved on SmartPay in the same way applications for SmartTech, Cycle to Work and Holiday Trading can be. Despite this, the auto-approval option will technically always be switched on for the Car Benefit in the SmartPay setup, even though it does not have the same capabilities as it does for other SmartPay products.
• As a reminder, clients can only view applications for Tusker (CarBenefit) in SmartPay but they cannot amend, reject or accept applications in SmartPay. All Tusker applications have to be manually approved by clients and that process sits outside of SmartPay and is looked after by Tusker.
• Despite these differences, the auto-approval functionality must be switched on for Tusker in SmartPay to allow Tusker to create approved orders via the API between the two systems.