When a customer reaches a total purchase value of 150EUR/GBP/CAD, they will need to pass a Know Your Customer check and verify their identity. This can be done by submitting a government-issued ID as proof of identity. A utility bill from the past 90 days might be requested if there is an issue with the verification process. Once a customer passes the check, they should not be prompted to pass another check, unless there are changes in the personal information in the account.
Reward Pass - An Option for Multi-Country Award Redemption FAQ - Why Am I Asked To Verify My Identity for My Reward Pass Purchase?
