The first stage of any employee engagement journey is to set up the mechanisms for open and honest communication. Without knowing the current heartbeat of their business and giving their employees a way to speak up, our clients can't be confident they're making investments in the right areas or correctly understanding the needs of their people.

With Employee Surveys, we’ve removed the guesswork to allow our clients to keep a direct line to the pulse of their people. 

We make it easy for clients to know their employee satisfaction levels through the simple Net Promoter Score (NPS) premise. NPS is an efficient and easy way to keep up with the current feeling of employees and to track changes over time. To change and evolve their employee engagement strategy, our clients need to hear more from their people. That’s where Survey Templates and the Custom Survey Builder come in – giving our clients the freedom and flexibility to receive relevant insight from their employees on the areas and themes of engagement that matter most to them.

What is Employee Net Promoter Score (eNPS)?

Net Promoter Score – or NPS for short – surveys are used by companies to gauge brand loyalty with a simple question:

"On a scale of 0-10, how likely are you to recommend [brand/company name] to a friend?"

An Employee Net Promoter Score – eNPS for short – works with the same premise except it asks the question:

"On a scale of 0-10, how likely are you to recommend [company name] as an employer to a friend?"

This is the first step to understanding the employee feeling towards a company as it offers a simple, unbiased, and clear indicator of satisfaction. We recommend clients send out regularly scheduled eNPS surveys to their employees to track their current overall mood and satisfaction levels. 

There is just one more step in the survey, which is the question: "Please tell us more about why you chose [score]?" This provides the employee with the opportunity to give additional, free text feedback for the employer to gain qualitative feedback in addition to the quantitive scores.

What do the scores mean?

Promoters

Those who answer the question with a score of 9 or 10 are classed as “Promoters”.

These employees will typically be more engaged, will stay with the company for longer, refer other candidates to join the team, and generally be more productive and motivated at work. 

Passives

Those who answer the question with a score of 7 or 8 are referred to as “Passives”.

This typically means that these employees are generally satisfied. They feel some areas are lacking that would make them more engaged, enthusiastic, and happier with their position and their employer. 

Detractors

Answering the question with a score between 0 and 6 signifies a “Detractor”.

These individuals are generally not satisfied and are more likely to leave the company, be unmotivated in their job, speak negatively about their employer, and produce lower quality work. 

How to calculate a total score?

To determine the company's collective eNPS score, you take the percentage of Promoters and subtract the percentage of Detractors, giving you the overall Employee Net Promoter Score.

Anything between +10 and +50 is considered a good score.

What are Survey Templates?

We've worked with industry experts to produce a library of curated survey templates. These surveys are designed to make life easier for clients and have been specifically designed to meet their goals by uncovering areas to invest in order to drive positive change. If the client is not sure where they should start, they can use our Template Selector tool. The tool asks a few short questions and recommends a template based on this. As part of the setup, process clients will also get access to best practice guidance around sending the template. The survey templates will all include a focus on employee engagement although they serve different purposes. The templates include:

• Overall Engagement – If clients aren't sure where to focus their efforts and want an overall baseline or starting point, this template will provide some great indicators. Similarly, if clients want to do a quick check-in across all factors of The Engagement Bridge™, this survey will do the trick! Once they've identified an area of the focus, they can use the following templates to dive deeper into the area of the engagement that is their focus:
  • Open and Honest Communication.
  • Purpose, Mission, and Value.
  • Leadership & Management.
  • Job Design, Learning & Recognition.
  • Pay & Benefits, Wellbeing & Workspace.
• Follow-up and Action – Measuring the impact of a change regarding how people are feeling, eg. after a merger, a benefit introduction, a rebrand, etc.
• The Cold Hard Truth – Encouraging open and honest communication by asking people through the stop, start, and continue methodology.
• Ideas Register – Collecting ideas from employees on how they think your business could improve.
• Open Dialogue – Allowing people to give feedback on their strengths, weaknesses, and how they can improve in relation to those they work with most. This is for everyone, not just managers.
• Exit Interview – When people leave it can be hard, it's also an opportunity to make sure that the reason is for leaving known and improvements can be made to help retain employees in future.
• Onboarding Interview – Bringing people into an organization in the right way is incredibly important to set them up for success. This survey uncovers areas that can be made better for future hires and allows any potential misconceptions to be put right before they become reasons for people to leave.
• Check-in – Forget a lengthy survey, this is a quick and simple happy or sad metric to get a sense of how people are feeling in that moment.

What is the Custom Survey Builder?

The Custom Survey Builder gives clients the freedom to build their own survey from a choice of different question types. Clients can create their own survey on any topic they like. 

How does it work?

A client can create their own survey from scratch whenever they like using the four main question types – multiple choice, single choice, open answer, and a rating scale and the question separator. Surveys are sent out to employees by email or any other channel using the web link option. For email surveys, clients are able to schedule reminders, too.

The employee user journey for the survey is hassle-free and super easy. 

Availability & Cost

The Employee Survey product is available to all clients in all countries. If you are a current Reward Gateway client you can use the eNPS Survey at no charge, simply contact your Customer Success Manager. For further information and pricing contact any of our Consultants or Client Success Managers or send us a message.

Also read

• Why use Employee Surveys from Reward Gateway?